Erin Roumell
Brooklyn,MI
Summary
A customer-oriented team player with a proven track record of generating optimal satisfaction levels while driving profits and client generation. A collaborative leader dedicated to partnering with communities to foster an engaged and empowering work culture. Demonstrated strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Business Development Specialist
Arden Courts Promedica
04.2024 - Current
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Contributed to event marketing, sales and brand promotion.
Customer Success Manager
A Place For Mom Senior Living Referral Service
11.2021 - 04.2024
- Single supportive team member that works closely with their Regional counterparts including Customer Acquisition Manager, Regional Sales Manager and Regional Director to achieve market specific revenue goals by driving maximum network penetration, community retention and performance.
- Adept at measuring and reporting specific results to 107 communities while diagnosing issues, identifying opportunities for improvement and coaching on best practices al all levels for achieved success.
- Use Salesforce and Beacon CRM platform to manage daily activities and report all achievements.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Business Development Coordinator
Brookdale Senior Living Inc.
12.2020 - 11.2021
- Developed business pipeline using cold and warm techniques.
- Brought in 50 new accounts through successful networking strategies and promotional approaches.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Used SIMS(Software Integration Management System) to handle current portfolio and prospective leads.
Healthcare Account Executive
A Place For Mom Senior Living Referral Service
11.2018 - 09.2020
- 1900% Regional Sales Increase in 12 months, secured referral sources in Hospitals, Rehabilitation Centers and Skilled Nursing facilities.
- Collaborated with internal teams to develop account strategy
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Attended networking events to build relationships and identify sales opportunities.
Pharmaceutical Sales Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
07.2017 - 11.2018
- 108% Regional Sales Performance Attainment, 180% Payout Factor, while promoting GSK Anoro, LAMA/LABA, COPD drug to Pulmonologists, Allergists, Internists & Primary Care Health Professionals.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Arts - Interior Design
Central Michigan University
Mount Pleasant, MISkills
- Consultative Selling Techniques
- Sales Management
- Customer Retention
- Business Development
- Training Programs
- Sales Proficiency
- Effective Customer Communication
- Collaborative Environments
- Client Rapport-Building
- Salesforce CRM Experience
- Field Consulting
- Social media marketing
Education
Bachelor of Applied Arts - Interior Design
Central Michigan University, Mount Pleasant, MI
Timeline
Business Development Specialist
Arden Courts Promedica
04.2024 - Current
Customer Success Manager
A Place For Mom Senior Living Referral Service
11.2021 - 04.2024
Business Development Coordinator
Brookdale Senior Living Inc.
12.2020 - 11.2021
Healthcare Account Executive
A Place For Mom Senior Living Referral Service
11.2018 - 09.2020
Pharmaceutical Sales Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
07.2017 - 11.2018
Bachelor of Arts - Interior Design
Central Michigan University
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