Erin Runner
Louisville,KY
Summary
Experienced loan closing professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the loan package execution and compliance. Motivated to learn, grow and excel in the mortgage industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Loan Signing Agent
Euthenia Notary Services
Louisville, Kentucky
2020.12 - Current
- Reviewed,executed and successfully closed over 400 real estate transactions including confidential documents, contracts and disclosures
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Checked documents and identifying credentials for all parties
- Administered oath to document signers to obtain affirmation of truth
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity
- Supported timely and accurate administrative task completion
- Uploaded documents into digital storage and prepared client case affidavits
- Looked for signs of fraud or coercion and refused notarization
Marketing Specialist
Amerisave Mortgage Corporation
Louisville, KY
2019.09 - 2020.12
- Supported Loan Officers with new and past clients' needs to lock loans and increase monthly production.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
- Worked with Loan Officer to create application profile in system and review key information at various stages within process
- Identified appropriate marketing channels and target customers for campaigns
- Made outbound calls to prospective customers to inquire about refinance, purchase, and debt consolidation goals
- Build rapport with customers by deciphering how to benefit each customer based on their specific needs.
- Met and exceeded metrics and goals resulting in client base growth
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
Customer Resource Advisor
Limestone Bank
Louisville, KY
2019.04 - 2019.09
- Handled various accounting transactions
- Monitored customer accounts for fraud to take appropriate action to protect customer information and assets
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Executed wire transfers, stop payments and ac count transfer
- Established rapport with new clients to increase satisfaction and loyalty
- Wrote and distributed customer correspondence
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Worked as a team to efficiently complete tasks on a day by day basis
Customer Resolution Specialist
Computershare
Louisville, AL
2017.06 - 2018.04
- Provided knowledge and customer service to shareholders of clients of Computershare on company financial decisions and changes
- Stayed current with client changes regarding stock, mergers, acquisitions, and tax information
- Reviewed claims for shareholders calling in to obtain assets and ensured that all claims met specific state requirements for assets to be transferred
- Performed maintenance on accounts such as selling, updating information, and mailing necessary paperwork for shareholders to process claims
- Met and exceeded goals set by clients for company
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Trained new personnel regarding company operations, policies and services
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Skills
- Loan Closing Coordination
- Loan File Review
- Customer Relations
- Attention to Detail
- Problem Solving
- Time Management
- Verbal and Written Communication
- Multitasking and Prioritization
Certification
- Certified Loan signing agent, National Notary Association - 2 Years
Timeline
Certified Loan Signing Agent
Euthenia Notary Services
2020.12 - Current
Marketing Specialist
Amerisave Mortgage Corporation
2019.09 - 2020.12
Customer Resource Advisor
Limestone Bank
2019.04 - 2019.09
Customer Resolution Specialist
Computershare
2017.06 - 2018.04