Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Rusaw

MASSENA,New York

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Home Depot. Proven ability to enhance customer satisfaction and drive sales through effective communication and personalized solutions. Experienced in multitasking and teamwork, consistently exceeding expectations and contributing to a positive shopping experience.

Overview

13
13
years of professional experience

Work History

Self Checkout Cashier

Bj's Wholesale Club
09.2021 - Current
  • Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
  • Trained new employees on proper operation of the self-checkout system, fostering a knowledgeable and efficient team.
  • Assisted in inventory management by reporting discrepancies or issues observed during the checkout process.
  • Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
  • Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.
  • Promoted a positive shopping experience by greeting customers and offering assistance at the self-checkout stations.
  • Resolved technical issues at self-checkout stations, reducing downtime and improving overall efficiency.
  • Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.
  • Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.

SFS Associate

Walmart
07.2018 - 01.2020
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.

Flooring Sales Specialist

Home Depot
02.2012 - 04.2015
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
  • Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
  • Assisted customers with selecting appropriate floor types and styles.
  • Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.

Education

High School Diploma -

MCHS
Massena, NY
06-2003

Skills

  • Strong work ethic
  • Patience and empathy
  • Efficient multitasking
  • Quick decision making
  • Cross-selling techniques
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities

Timeline

Self Checkout Cashier

Bj's Wholesale Club
09.2021 - Current

SFS Associate

Walmart
07.2018 - 01.2020

Flooring Sales Specialist

Home Depot
02.2012 - 04.2015

High School Diploma -

MCHS

Similar Profiles

CREATE PROFILE
Erin Rusaw