Erin Ryan
Lampasas,TX
Summary
Hardworking and highly motivated employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Veterinary Technician and Receptionist
Lampasas Veterinary Clinic
Lampasas, Texas
11.2019 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated communication between veterinarians and pet owners effectively.
- Assisted in handling payments and billing inquiries with accuracy.
- Greeted clients warmly and ensured a positive first impression.
- Scheduled appointments using veterinary practice management software efficiently.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Processed patient records and maintained confidentiality of client information.
- Educated pet owners about animal care and post-operative instructions.
- Assisted veterinarians during examinations and surgical procedures.
- Monitored animal vitals and administered medications as directed.
- Prepared and maintained exam rooms and surgical instruments for procedures.
- Trained new staff on clinic protocols and animal handling techniques.
- Managed inventory of medical supplies and equipment for efficient operations.
- Collected samples for laboratory testing and conducted basic diagnostic procedures.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Prepared and reviewed records and consent forms.
- Operated anesthesia, oxygen and monitoring equipment.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Tracked and scheduled follow-up appointments for animal treatment.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Lampasas High School
Lampasas, TexasSkills
- Medical record management
- Customer relationship management
- Appointment scheduling
- Attention to detail
- Animal care
- Veterinary procedures
- Surgical assistance
- Client education
References
References available upon request.
Timeline
Veterinary Technician and Receptionist
Lampasas Veterinary Clinic
11.2019 - Current
Lampasas High School