Erin Slone
Raceland,USA
Summary
Dynamic professional with a proven ability to enhance platoon operations through the development of efficient tracking systems and facilitation of targeted training sessions on essential tasks. Extensive hands-on experience across healthcare, customer service, and retail sectors fosters a versatile skill set adaptable to various environments. Expertise in cultivating and managing customer relationships in fast-paced settings, leveraging CRM tools and strong communication skills to optimize lead generation and follow-up processes. A consistent track record of building strong client rapport while contributing to overall team success underscores a commitment to excellence and collaboration.
Overview
7
7
years of professional experience
Work History
BDC Representative
Glocker of Ashland
Ashland, KY
10.2025 - Current
- Managed inbound customer inquiries to ensure prompt resolution and satisfaction.
- Coordinated appointment scheduling for sales team, enhancing efficiency in lead conversion.
- Developed and maintained relationships with clients to promote customer loyalty and retention.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Automated Logistics Specialist, SGT
Army National Guard
Ashland, KY
01.2019 - Current
- Streamlined supply chain processes to enhance inventory accuracy, leading to noticeable improvements in logistics efficiency and resource allocation.
- Orchestrated coordinated efforts among team members to ensure seamless operations during training exercises, improving overall mission readiness.
- Developed and implemented tracking systems for equipment, resulting in substantial improvements in asset management and accountability.
- Became a Sergeant (E-5) in May 2025, managing Soldiers in accountability of equipment and readiness.
Deputy Jailer
Greenup County Detention Center
Greenup, KY
11.2023 - 10.2025
- Fostered a safe environment for inmates, ensuring compliance with regulations while maintaining order and reducing incidents.
- Implemented daily safety protocols, leading to noticeable improvements in facility security and inmate accountability.
- Coordinated with law enforcement and mental health professionals to address inmate needs, enhancing rehabilitation efforts.
Access Center Clerk
Kings Daughters Medical Center
Russell, KY
12.2021 - 05.2022
- Provided customer service as an Access Center clerk, ensuring a welcoming environment that fostered patient trust and satisfaction.
- Coordinated with healthcare teams to ensure seamless communication, resulting in timely patient referrals and improved care coordination.
- Maintained accurate patient records while adhering to compliance standards, ensuring data integrity and confidentiality throughout the organization.
- Provided compassionate assistance to patients, enhancing their experience and building trust within the healthcare environment.
Sales Paperwork/ Car Rental Clerk
Bill Cole Automall Honda
Ashland, KY
06.2019 - 12.2019
- Managed car rental operations, achieving timely vehicle availability and enhancing customer satisfaction through efficient fleet management.
- Fostered a positive team environment, encouraging open communication and collaboration to enhance overall service delivery.
- Streamlined sales paperwork processes, reducing turnaround time and improving customer experience through efficient document management.
- Implemented a new tracking system for rental agreements, ensuring compliance and minimizing errors, which led to noticeable gains in operational efficiency.
Education
High School Diploma -
Raceland-Worthington High School
Raceland, KY05.2019
Skills
- Achieved timely project completion through effective data analysis
- Enhanced logistics coordination, resulting in improved supply chain efficiency
- Streamlined asset tracking processes, contributing to better resource management
- CRM software
- Appointment setting
- Performance tracking
Timeline
BDC Representative
Glocker of Ashland
10.2025 - Current
Deputy Jailer
Greenup County Detention Center
11.2023 - 10.2025
Access Center Clerk
Kings Daughters Medical Center
12.2021 - 05.2022
Sales Paperwork/ Car Rental Clerk
Bill Cole Automall Honda
06.2019 - 12.2019
Automated Logistics Specialist, SGT
Army National Guard
01.2019 - Current
High School Diploma -
Raceland-Worthington High School