Erin Smith
Magnolia,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
JBZ Custom Cabinets & Trim
07.2018 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Team Agent
State Farm Agent Robin Griffith
03.2016 - 05.2017
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Education
High School Diploma -
Raleigh High School
Raleigh, MS05.1998
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Administrative Support
- Bookkeeping
- Scheduling
- Project Management
- Computer Skills
- MS Office
Timeline
Office Manager
JBZ Custom Cabinets & Trim
07.2018 - Current
Team Agent
State Farm Agent Robin Griffith
03.2016 - 05.2017
High School Diploma -
Raleigh High School
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