Erin Smith
Blacksburg,VA
Summary
Experienced and enthusiastic professional and organizational problem-solver with advanced cross-functional communication and program management skills. Motivational team leader and curious, strategic thinker, able to quickly step into roles that facilitate growth, partnerships, and social change. Driven to help build greater leaders, communities, sustainability, inclusivity, and equity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner & Chief Operating Officer
Sundara Holistic Health and Wellness LLC
12.2019 - Current
- Manage daily business operations, including analyzing multiple individual clients' needs across physical, medical, mental, and emotional spectrums to research, develop, and implement holistic, evolving in-home service plans and goal-monitoring tailored for vulnerable populations with developmental disabilities, physical disabilities, or mental illness, and for clients on hospice.
- Leverage honed issue-resolution skills and empathetic, adaptable communication, cultivating lasting, positive, and productive relationships with over 60 established clients/families and numerous stakeholders.
- Facilitate communication between parties, provide education, and collaborate with other professionals to coordinate resources and advocate for comprehensive support.
- Implement crisis intervention strategies, address environmental safety, and introduce creative therapeutic techniques like art, music, and movement therapy, dialectical behavior therapy, and mindfulness techniques to promote positive behavior reinforcement and emotional well-being.
- Identify opportunities for business growth and diversification, create marketing plans to drive new business, manage all accounting, and participate in constant professional development to integrate current best practices.
Freelance Editor
Self Employed Writer
09.2013 - Current
- Perform multiple editing assignments within timelines, including developmental editing, copy-editing to ensure accuracy and consistency of style, and proof-reading.
- Edit manuscripts, social media, marketing literature, and academic and professional writing.
- Advise authors and create detailed feedback reports.
Special Events Manager
KB Creations LLC
Omaha, NE
07.2016 - 11.2021
- Planned and managed events with detailed budgets, appropriate venues, inventory needs, sales strategies, staffing essentials and aligned timelines for clothing designer boutique.
- Collaborated with large-scale venue stakeholders for seamless event coordination, from 200 to 5,000 participants.
- Elevated efficiency standards for operations, focused on progression and community/customer engagement, driving a revenue surge exceeding 600% in 5 years.
- Coordinated creation of promotional materials for special events, such as invitations, programs, and press releases.
- Managed all aspects of on-site support, customer relations, and event logistics, including setup and breakdown of the venue space.
Group Facilitator
Tara Mesward Counseling
Omaha , NE
09.2016 - 12.2018
- Developed and implemented group activities to encourage team building and communication skills to achieve therapeutic goals.
- Employed art therapy, psychodrama, guided meditations, and mindfulness techniques to achieve goals under the supervision of a licensed therapist.
- Facilitated discussions on current issues and topics of interest among diverse, at-risk group members (6-10 clients at a time).
Community Programs Assistant
Conscious Impact
Kathmandu, Nepal
08.2015 - 06.2017
- Forged and maintained new relationships with community members and institutions to develop and implement outreach programs and post-natural disaster recovery projects in rural Nepal.
- Co-led orientation for hundreds of international volunteers to rural Nepali village life; mentored volunteers and delegated work to develop applicable gifts, talents, and passions.
- Guided volunteers in immersive and authentic experiences with local Nepali community, creating lasting connections across differences, building strong and trusting rapport with the community, and advancing CI mission and goals.
- Coordinated daily meetings and collaborated with local community members, project leads, volunteers, and directors to strategize short and long-term planning on ever-expanding projects and programming.
- Spearheaded and launched programs in Arts and English for elementary students, positively impacting over 100 children. Helped execute the later Youth Empowerment and Girls' Reproductive Health Programs and workshops for Junior High and High school-aged students.
- Wrote and designed public facing materials to communicate service model and mission.
Development Intern
Univ of NE/ Dept. of Civil & Social Responsibility
Omaha, NE
11.2013 - 05.2014
- Created job descriptions and established essential roles for 8 key student positions in new department's outreach program, The Collaborative
- Consulted for new student hiring and management
- Edited department website content and marketing materials
- Served as liaison between the Collaborative administrators and student-body
- Assisted, directed, and mentored student leaders
- Organized and coordinated 2 UNO Student-Service Days, including volunteer management and community engagement
Co-moderator
Sustained Dialogue
Omaha, NE
10.2013 - 05.2014
- Co-moderated a successful weekly student dialogue (10-16 students) designed to develop interpersonal understanding, collective engagement in social change, and shared visions to address problems in their micro and macro communities across differences in race, ethnicity, nation, class, gender, sexual orientation, etc.; received intense moderator training.
- Managed tasks to launch and sustain an engaging and active new chapter of Sustained Dialogue
- Recruited diverse membership and performed public relations, marketing, and program design for the future and current success of Sustained Dialogue on campus
Board Member
Student Govt. Agency for Diversity & Inclusivity
Omaha, NE
08.2013 - 05.2014
- Envisioned, planned, and executed unique and successful campus and city-wide events, workshops, and speakers, incorporating agency mission and themes of inclusivity and social justice for small groups and up to hundreds of attendees.
- Crafted a new mission statement and clear, measurable objectives to achieve within a strict timeline, securing a new 2-year grant from the office of the University Vice President and reviving the agency.
Assistant Resident Manager
Orchid House LLC
Santa Ana, CA
10.2012 - 08.2013
- Increased efficiency by building policies and procedures to improve service delivery and advocacy for at-risk female residents of the Orchid House.
- Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring.
- Supported CEO through administrative tasks and public relations.
- Forged strong connections with residents to ensure effective care and assist in developing robust coping skills.
- Led group sessions, psychodrama, motivational interviewing, and social outings to encourage client engagement and facilitate change.
Pediatric Patient Coordinator
Children's Nebraska Medical Center
Omaha, NE
01.2005 - 08.2012
- Aided in creating streamlined office procedures, upgraded customer service practices and workflow efficiency. Trained and led 2 offices to transform 'low-bad' customer survey results into 'high-good' within one year.
- Acted as liaison between physicians, nurses, staff members, patients, families, and third-party payers.
- Coordinated care for pediatric patients and monitored progress towards recovery goals.
- Provided education about preventative health measures to promote healthy lifestyles.
Education
Bachelor of Arts - International Studies
University of Nebraska At Omaha
Omaha, NE01-2014
International Development
Clinton Global Initiative University
01-2015
Sustainable Development And Social Change
School For International Training
Jaipur, India01-2014
Politics, Economy, And Society
Ataturk Universite
Erzurum, Turkey01-2014
Skills
- Project Management
- Relationship Building
- Client Service
- Process Improvement
- Talent Development
- Complex Problem Solving
- Verbal and Written Communication
- Servant Leadership
Certification
- National Children's Alliance & Advocacy Training 19 hrs ceu's
- Yoga Teaching Certificate (2) 200 hr E-RYT
Publications
- E. Smith. (2015). From enlightenment to equality: spirituality may lead the way to a gender just society in india and beyond. Dev Sanskriti: Interdisciplinary International Journal, 06, ISSN 2279-0578), 54-64.
Timeline
Owner & Chief Operating Officer
Sundara Holistic Health and Wellness LLC
12.2019 - Current
Group Facilitator
Tara Mesward Counseling
09.2016 - 12.2018
Special Events Manager
KB Creations LLC
07.2016 - 11.2021
Community Programs Assistant
Conscious Impact
08.2015 - 06.2017
Development Intern
Univ of NE/ Dept. of Civil & Social Responsibility
11.2013 - 05.2014
Co-moderator
Sustained Dialogue
10.2013 - 05.2014
Freelance Editor
Self Employed Writer
09.2013 - Current
Board Member
Student Govt. Agency for Diversity & Inclusivity
08.2013 - 05.2014
Assistant Resident Manager
Orchid House LLC
10.2012 - 08.2013
Pediatric Patient Coordinator
Children's Nebraska Medical Center
01.2005 - 08.2012
- National Children's Alliance & Advocacy Training 19 hrs ceu's
- Yoga Teaching Certificate (2) 200 hr E-RYT
Bachelor of Arts - International Studies
University of Nebraska At Omaha
International Development
Clinton Global Initiative University
Sustainable Development And Social Change
School For International Training
Politics, Economy, And Society
Ataturk Universite
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