Erin Solleder
Holiday,FL
Summary
Dynamic Customer Service Manager with a proven track record at Brennans Delicatessen, excelling in problem-solving and team leadership. Cultivated strong client relationships, enhancing loyalty and satisfaction. Skilled in cash handling and training, consistently delivering exceptional service standards while improving operational processes. Committed to fostering a positive customer-focused environment.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Brennans Delicatessen
02.2021 - 12.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Handled the cash and credit card intake daily which were always accurate and on point.
- Researched and corrected customer concerns to promote company loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Server and Customer Service Representative
Bay Avenue Bakery and Cafe
04.2014 - 03.2020
- Delivered exceptional customer service, fostering a welcoming dining environment.
- Resolved customer complaints promptly, maintaining positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender and Server
Hilltop House
08.2007 - 05.2013
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted in inventory management and restocking supplies to support operations.
Education
High School Diploma -
Brick Memorial High School
Brick, NJSkills
- Customer service
- Problem-solving
- Time management
- Team building and leadership
- Positive and constructive feedback
- Cash handling
- Exceptional interpersonal communication
- Adherence to high customer service standards
- Training and mentoring
- Customer focused
Timeline
Customer Service Manager
Brennans Delicatessen
02.2021 - 12.2025
Server and Customer Service Representative
Bay Avenue Bakery and Cafe
04.2014 - 03.2020
Bartender and Server
Hilltop House
08.2007 - 05.2013
High School Diploma -
Brick Memorial High School