Erin Sparks
Cincinnati,OH
Summary
Dynamic Operations Manager with a proven track record at First Watch Daytime Cafe, excelling in team leadership and problem-solving. Enhanced service efficiency and customer satisfaction through innovative inventory control and staff training. Recognized for developing effective scheduling systems, optimizing labor costs while maintaining high-quality service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch Daytime Cafe
08.2022 - 05.2025
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Managed inventory control processes, reducing waste and ensuring product availability.
- Trained and mentored staff on operational best practices and customer service standards.
- Implemented staff scheduling systems to optimize labor costs and improve coverage.
Bar Manager
Anderson Tap House
04.2021 - 08.2022
- Managed daily bar operations, ensuring efficient service and high-quality customer experiences.
- Trained and supervised staff on beverage preparation and service techniques, fostering a collaborative environment.
- Developed innovative cocktail menus, enhancing customer engagement and satisfaction.
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability.
Server
Capital Grille
10.2020 - 04.2021
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and presentation for optimal guest satisfaction.
- Trained new team members on menu offerings, service standards, and operational procedures to enhance team performance.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety regulations.
Bar Manger
Desha's
01.2018 - 10.2020
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service standards.
- Developed and implemented seasonal drink menus to enhance customer experience.
- Managed inventory levels, optimizing stock control and reducing waste.
Education
College Prep
Amelia High School
Batavia, OH06-2002
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
Safe Serve Certified
Timeline
Operations Manager
First Watch Daytime Cafe
08.2022 - 05.2025
Bar Manager
Anderson Tap House
04.2021 - 08.2022
Server
Capital Grille
10.2020 - 04.2021
Bar Manger
Desha's
01.2018 - 10.2020
College Prep
Amelia High School
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