Erin Stockwell
Administration
Mobile,AL
Summary
Dynamic Medical Receptionist with proven expertise in front desk operations and medical office administration, honed at Occupational Health Center. Excelled in enhancing patient satisfaction and streamlining workflow, leveraging Microsoft Office and exceptional patient relations. Achieved significant improvements in patient service delivery by optimizing administrative processes.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Occupational Health Center
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Southeast Whitfield County High School
Dalton, GA 05.2001 -
Skills
Front Desk Operations
Microsoft Office
Medical office administration
Telephone Etiquette
Workflow Optimization
Paperwork coordination
Patient Relations
Timeline
Medical Receptionist
Occupational Health Center
06.2023 - Current
High School Diploma -
Southeast Whitfield County High School
05.2001 -
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