Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

ERIN ACKERMAN

Jacksonville,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Cutter Aviation
Colorado Springs, CO
04.2020 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Customer Service Representative

Colorado Springs JetCenter
Colorado Springs, CO
11.2019 - 03.2020
  • Arranged exceptional travel accommodations for business travelers in person, over the phone, and via email
  • Created and updated complex flight, maintenance, and fuel ordering schedules for Peak’s Aviation flight school as well as corporate jets operating out of KCOS.
  • Performed extra duties outside of normal working hours including aircraft cleaning, loading, unloading, fueling, and military charters.
  • Efficiently collaborated with other businesses such as Enterprise Car Rental and catering companies to ensure a smooth transition from arrival to departure

Air Traffic Services Summer Intern

National Business Aviation Association
Warrenton, VA
06.2019 - 07.2019
  • Supported Air Traffic Service staff with disseminating flight-critical issues to members during severe weather events by transmitting advisories
  • Utilized the Collaborative Decision Making (CDM) process to effectively manage traffic flow around congestion and severe weather in the United States’ airspace system
  • Assisted Air Traffic Service staff in updating the Standard Operating Procedures (SOP) manual as well as member profiles, contacts, emails, aircraft tail numbers and more.

Customer Service Representative

Bergstrom Aircraft Inc
Pasco, WA
03.2018 - 08.2018
  • Arranged exceptional travel accommodations for business travelers in person, over the phone, and via email
  • Created and updated complex flight, maintenance, and fuel ordering schedules for Bergstrom’s flight school as well as corporate jets operating out of KPSC
  • Scheduled flight training, scenic air tours, and maintenance events for aircraft in the Bergstrom fleet
  • Worked cooperatively with instructors, students, and aerial survey pilots to maximize training flight time and aerial survey efficiency.

Education

Aeronautical Science - Fixed Wing - Air Traffic Control

Embry-Riddle Aeronautical University - Prescott
Prescott, AZ

Bachelor of Science - Air Traffic Control

Thomas Edison State University
Trenton, NJ

Skills

  • Courteous with a Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Proactive Self-Starter

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Cutter Aviation
04.2020 - 12.2021

Customer Service Representative

Colorado Springs JetCenter
11.2019 - 03.2020

Air Traffic Services Summer Intern

National Business Aviation Association
06.2019 - 07.2019

Customer Service Representative

Bergstrom Aircraft Inc
03.2018 - 08.2018

Aeronautical Science - Fixed Wing - Air Traffic Control

Embry-Riddle Aeronautical University - Prescott

Bachelor of Science - Air Traffic Control

Thomas Edison State University

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