Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Victoria Erhabor

11 Oseni Salawu Street,Igando, Lagos

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

JFL Logistics
Lekki, Lagos
04.2020 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Customer Attendant

Samsung
, Lagos
01.2019 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Assistant

Famous Grouse
, Lagos
10.2017 - 11.2018
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.

Education

OND - Mass Communication

Yaba College of Technology
Lagos
11.2021

High School Diploma -

Royal Choice High School
Lagos
08.2017

Skills

  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Courteous with a Strong Service Mindset
  • Customer Care
  • Meeting Sales Goals
  • Call Documentation
  • Excellent Written and Verbal Communication

Timeline

Customer Service Representative

JFL Logistics
04.2020 - 02.2022

Customer Attendant

Samsung
01.2019 - 02.2020

Customer Assistant

Famous Grouse
10.2017 - 11.2018

OND - Mass Communication

Yaba College of Technology

High School Diploma -

Royal Choice High School

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Victoria Erhabor