ERIN TAYLOR
Covington
Summary
Motivated leader with strong communication skills and desire for teams to reach their full potential. Driven by results, adept at organizing workflows, optimizing staff performance, and maintaining clean, orderly environment to meet store goals efficiently and accurately. Experienced in training and motivating staff to exceed sales goals and deliver above and beyond customer service. Dedicated to achieving excellence by upholding values and standards with direct communication.
Overview
5
5
years of professional experience
Work History
Store Manager
Cavender's Boot City
Lawrenceville, GA
04.2026 - Current
- Actively led daily operations by example and coaching; to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive team environment through effective communication and conflict resolution skills.
Assistant Store Manager
Cavenders
Locust Grove, GA
12.2023 - 03.2026
- Assisted customers with product selection, custom experiences, pricing, payment options and returns and exchanges.
- Coached staff in every aspect of customer focus, merchandising standards, and pos operations.
- Coordinated with store manager to set actionable goals based on KPIs and store reports.
- Ensured the safe and tills were balanced and any discrepancies were reported.
Key Carrier
Cavenders
Locust Grove, GA
01.2022 - 12.2023
- Trained and supervised staff on cash register operations, product knowledge, and customer service techniques.
- Utilized time management skills to complete price change and merchandising tasks efficiently within deadlines.
- Coordinated activities among staff in Ladies, Tack, and Hat Bar departments to enhance service.
Cashier
Cavenders
Locust Grove, GA
08.2021 - 01.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
Associate in Applied Science (A.A.S.) - Criminal Justice
Columbus State University
Columbus, GA, US05-2024
Skills
- Team development and leadership
- Task prioritization
- Customer service management
- Adaptability
Timeline
Store Manager
Cavender's Boot City
04.2026 - Current
Assistant Store Manager
Cavenders
12.2023 - 03.2026
Key Carrier
Cavenders
01.2022 - 12.2023
Cashier
Cavenders
08.2021 - 01.2022
Associate in Applied Science (A.A.S.) - Criminal Justice
Columbus State University