Erin Tejeda
Whittier,CA
Summary
Responsible Procedure Scheduler, with background in coordinating and scheduling medical procedures. Strong skills include multitasking, maintaining high levels of accuracy and meeting tight deadlines. Excels in communication, problem-solving, and adaptability to ensure seamless scheduling processes and positive patient experiences. Is not intimidated by the responsibility that comes with Patient care
Overview
11
11
years of professional experience
Work History
Procedure Scheduler
The Oncology Institute of Hope and Innovation
05.2024 - Current
- Maintains confidentiality of Patient's records
- Coordinates patient's appointments and ensured accuracy of information in the system.
- Assisted with scheduling procedures for patients, including MRI's and CT scans.
- Advise patients about preparation requirements before undergoing procedures
- Worked closely with hospital personnel to ensure accurate scheduling of procedures
- Demonstrates exceptional customer service skills in the performance of work assigned duties
- Coordinated communication between patients and healthcare providers to ensure accurate information delivery.
Quality Control Inspector
Infosend
06.2022 - 03.2024
- Pull custom materials such as inserts and envelopes
- Hand insert each mail piece with required materials into the proper envelope
- Verify that the proper page’s correspond with each mail piece
- Confirm the proper amount of mail pieces for each job
- Other job duties as required
Supervisor
Macys
05.2015 - 02.2020
- Guaranteed positive customer experience and resolved all customer complaints
- Monitored daily progress/status and made adjustments to ensure optimal performance and service
- Implemented a new strategy to boost productivity and efficiency by 30%
- Coached and mentored several team members through constructive feedback to develop long-term career goals.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Maintained product, service and company policy knowledge to serve as a resource for both colleagues and customer
Education
Business Management - undefined
Mount Saint Mary's University
Los Angeles, CASkills
- Customer service
- Attention to detail
- Patient scheduling
- Management
- HIPPA compliance
- Training & development
- Documentation review
- Problem-solving
Timeline
Procedure Scheduler
The Oncology Institute of Hope and Innovation
05.2024 - Current
Quality Control Inspector
Infosend
06.2022 - 03.2024
Supervisor
Macys
05.2015 - 02.2020
Business Management - undefined
Mount Saint Mary's University