Katrina Bartee Graham
Medical Procedure Scheduler
Concord NC.,NC
Summary
Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in English language. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Hardworking procedure scheduler brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 11 years in healthcare industry. Trained in gmed with excellent attention to detail skills. Experienced procedure scheduler with over 11 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Procedure Scheduler
Carolina Digestive Health Associates
Concord, NC
12.2010 - Current
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for 3-physicians, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Team Lead
John Deere Turf Care
Fuquay-Varina, NC
05.2001 - 06.2008
- Managed over 20 member schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
Medical Office Certification - Medical Office
Brookstone College of Business - Charlotte
Charlotte, NC05.2010
High School Diploma -
Pine Forest High School
Fayetteville, NC06.1991
Skills
- Detail-Oriented
- Customer Service
- Organization and Time Management
- Scheduling Tests and Procedures
Hobbies include reading, studying history and shopping.
I love to read and study about history. From the Dead Sea scrolls to the birth of America. I love online shopping for my passion.. purses. I do enjoy spending time with my husband of 2 years and our dog, Bentley.
Timeline
Procedure Scheduler
Carolina Digestive Health Associates
12.2010 - Current
Team Lead
John Deere Turf Care
05.2001 - 06.2008
Medical Office Certification - Medical Office
Brookstone College of Business - Charlotte
High School Diploma -
Pine Forest High School