Lateesha Sheets
Bloomfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Procedure Scheduler
Gi Alliance
10.2023 - Current
- Manage high volume calls while maintaining customer service standards for patients and staff members.
- Verify insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing.
- Maintain confidentiality of patient information to comply with HIPPA regulations and protect patient privacy.
- Manage multiple schedules and prioritize tasks to meet demands of fast paced work environment.
- Maintain up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
Secretary II
Manchester Hospital
06.2022 - 10.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Front Desk Medical Receptionist
Vale Foot & Ankle Surgery
10.2021 - 05.2022
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Gathered, transcribed and typed medical information into charts.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled surgery procedures.
Lead Document Specialist
FairFax Data Systmes
08.2017 - 12.2019
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided support for document controls and worked with contract documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
Medical Assistant
CT Woman OBGYN
09.2016 - 02.2017
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Lead Staff/Assistant to Manager
Vinfenct
04.2012 - 02.2017
- Built strong relationships with customers through positive attitude and attentive response.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
A.I Prince Technical High School
Hartford06.2005
Skills
- Proficient in Word/Excel/PowerPoint clerical duties
- Customer Service Cashier
- Time Management
- Customer Service
- Problem Solving
- Verbal and Written Communication
- Administering Medications
- Detail-Oriented
- Staff Leadership
- Data Management
- Meticulous Attention to Detail
- Multitasking and Time Management
Certification
- Phlebotomy Certified , Branford Hall Career Institute - 2013
Education
other
References
Available upon request
Timeline
Procedure Scheduler
Gi Alliance
10.2023 - Current
Secretary II
Manchester Hospital
06.2022 - 10.2023
Front Desk Medical Receptionist
Vale Foot & Ankle Surgery
10.2021 - 05.2022
Lead Document Specialist
FairFax Data Systmes
08.2017 - 12.2019
Medical Assistant
CT Woman OBGYN
09.2016 - 02.2017
Lead Staff/Assistant to Manager
Vinfenct
04.2012 - 02.2017
High School Diploma -
A.I Prince Technical High School
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