Nichole Burkholder
Evansville,WY
Summary
Professional, experienced scheduler with strong track record in coordinating and optimizing medical procedures. Skilled in managing complex schedules, ensuring smooth workflow, and maintaining patient satisfaction. Focuses on teamwork and adapts to changing needs, consistently delivering accurate and timely results. Known for reliability, effective communication, and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Procedure Scheduler
Gastroenterology Associates
04.2024 - Current
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
Procedure Scheduler
Wyoming Surgical Center
05.2012 - 04.2024
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
Lead Phlebotomist
Biolife Plasma Services
10.2004 - 05.2012
- Assisted in training and onboarding new phlebotomists.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Packaged and shipped specimens to central lab daily.
Education
Bachelor of Science - Psychology
University of Wyoming
Laramie, WY05-1996
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Data entry proficiency
- Scheduling expertise
- Strong organization
- Data entry
- Schedule management
- Patient relations
- Customer service
- Time management
- Multitasking
- Excellent communication
Timeline
Procedure Scheduler
Gastroenterology Associates
04.2024 - Current
Procedure Scheduler
Wyoming Surgical Center
05.2012 - 04.2024
Lead Phlebotomist
Biolife Plasma Services
10.2004 - 05.2012
Bachelor of Science - Psychology
University of Wyoming
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