Erin Teske
Bellevue,NE
Summary
Dedicated veterinary professional with a strong focus on compassionate care and exceptional client service. Committed to enhancing client experiences through effective communication and streamlined operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Veterinary Receptionist
Papillion Animal Hospital
Papillion, NE
10.2023 - Current
- Managed appointment scheduling and maintained accurate patient records in electronic systems.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Processed payments and handled billing inquiries efficiently to enhance client satisfaction.
- Coordinated communication between veterinarians, staff, and pet owners to ensure seamless operations.
- Educated clients on pet care and wellness services to promote preventative health measures.
- Developed streamlined processes for handling patient intake and discharge procedures, improving efficiency.
- Trained new reception staff on operational protocols and customer service standards to ensure consistency.
- Implemented feedback mechanisms to identify areas for service improvement, enhancing overall client experience.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Contributed to team meetings with suggestions for service improvements.
Veterinary Technician
Papillion Animal Hospital
Papillion, NE
10.2023 - Current
- Administered vaccinations and medications to ensure optimal health of animals.
- Assisted veterinarians in diagnostic procedures and surgical interventions.
- Monitored patient vital signs during surgeries and recovery processes.
- Educated pet owners on proper care, nutrition, and behavior management.
- Trained new staff on clinic protocols and animal handling techniques.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
Veterinary Assistant
Rockbrook Animal Clinic
Omaha, NE
05.2021 - 09.2023
- Assisted in administering medications and treatments to animals under veterinary supervision.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Provided compassionate care to animals, ensuring comfort during procedures and visits.
- Educated pet owners on proper animal care and post-treatment instructions.
- Mentored junior staff in handling techniques and clinic protocols to enhance team performance.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
Training Manager
Freddy's Frozen Custard & Steakburgers
Papillion, NE
12.2020 - 04.2021
- Developed training programs to enhance employee knowledge of menu offerings and service standards.
- Facilitated onboarding sessions for new hires, ensuring compliance with operational procedures and safety protocols.
- Collaborated with management to identify training needs and implement strategies for skill enhancement.
- Evaluated training effectiveness through feedback surveys, refining content to improve learner engagement.
- Implemented cross-training initiatives to optimize workforce flexibility and enhance operational efficiency.
- Analyzed performance metrics to assess training impact, informing strategic adjustments for future programs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
- Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
Education
Associate of Science - Biology
Penn Foster College
Scottsdale, AZ11-2024
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Initiative-taking
- Employee training
- Veterinary medical records software
- Sound judgment
- Cleanliness maintenance
- Exam room preparation
- Reception area maintenance
- Record request management
- Educating owners
- Marketing support
- Customer service
- Attention to detail
- Effective multitasking
- Empathy for animals
- Verbal and written communication
- Compassionate care
- Customer interaction
- Client relations
- Appointment setting
- Care education
- Client check-in
- Veterinary standards and procedures
- Telephone management
- Confidentiality
- Product recommendation
- Animal handling
- Collaboration
- Follow-up calls
- Patient relations
- HIPAA guidelines
- Insurance claims
- Workflow optimization
Certification
- Radiology Certification, VCA Midwest - August, 2021
Timeline
Lead Veterinary Receptionist
Papillion Animal Hospital
10.2023 - Current
Veterinary Technician
Papillion Animal Hospital
10.2023 - Current
Veterinary Assistant
Rockbrook Animal Clinic
05.2021 - 09.2023
Training Manager
Freddy's Frozen Custard & Steakburgers
12.2020 - 04.2021
Associate of Science - Biology
Penn Foster College