Slade Knox
Houston,TX
Summary
Proven leader in veterinary support, notably at Memorial Cat Hospital, where I enhanced client trust and streamlined operations. Skilled in medical recordkeeping and relationship building, I excel in creating efficient, compassionate environments. My initiative and attention to detail have significantly improved service delivery, demonstrating a commitment to excellence in customer care and team collaboration.
Overview
4
4
years of professional experience
Work History
Lead Veterinary Receptionist
Memorial Cat Hospital
09.2022 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Coordinating communication between the front and back staff, and assisting in situational questions.
Veterinary Receptionist
Bissonnet Veterinary Hospital
12.2021 - 09.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
Pet Care Supervisor
Rover Oaks Pet Resort
06.2021 - 12.2021
- Collaborated with other supervisors in developing new strategies for improving overall pet care services, sharing insights gained from daily operations.
- Managed inventory, ensuring adequate supplies of food, cleaning products, and grooming tools were always available.
- Streamlined daily operations for increased efficiency, optimizing staff schedules and delegating tasks effectively.
Pet Care Technician/Receptionist
Pappy's Pet Lodge
11.2020 - 06.2021
- Identified potential health issues early on through careful observation of animal behavior changes or abnormal physical symptoms, promptly reporting findings to supervisors or veterinary professionals when necessary.
- Ensured timely completion of routine tasks like feeding, exercising, and grooming animals as per individual needs and preferences outlined by clients.
- Reduced stress levels among animals by creating a comfortable environment through proper handling techniques and behavioral understanding.
Education
Associate of Science -
Eastfield College
Mesquite, TX05.2017
Skills
Teamwork and Collaboration
Telephone Etiquette
Medical Recordkeeping
Initiative-taking
Relationship Building
Customer Service
Attention to Detail
Appointment Setting
Timeline
Lead Veterinary Receptionist
Memorial Cat Hospital
09.2022 - Current
Veterinary Receptionist
Bissonnet Veterinary Hospital
12.2021 - 09.2022
Pet Care Supervisor
Rover Oaks Pet Resort
06.2021 - 12.2021
Pet Care Technician/Receptionist
Pappy's Pet Lodge
11.2020 - 06.2021
Associate of Science -
Eastfield College
Similar Profiles
Claudia LopezClaudia Lopez
Veterinary Technician/Kennel technician/Vet receptionist at Memorial Cat HospitalVeterinary Technician/Kennel technician/Vet receptionist at Memorial Cat Hospital
Taylor BoxTaylor Box
Veterinary Technician/Office Manager at Hartland Cat HospitalVeterinary Technician/Office Manager at Hartland Cat Hospital
Lara McLaughlinLara McLaughlin
Extern at Tacoma Cat HospitalExtern at Tacoma Cat Hospital