Erin Thompson
Louisville,KY
Summary
Motivational leader with expertise in team building and customer service. Proven track record of implementing effective changes that enhance organizational performance. Skilled in training, monitoring, and morale-boosting strategies to elevate employee engagement.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Panera Bread
Louisville, Kentucky
01.2025 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to collaborate effectively in reaching operational goals.
- Implemented customer service protocols to enhance guest satisfaction and loyalty.
- Resolved customer complaints promptly to ensure a consistently positive dining experience.
- Coordinated training programs for new team members and facilitated ongoing staff development to enhance team skills.
- Evaluated training effectiveness through feedback and assessments.
- Led the recruitment process by conducting interviews with prospective candidates and coordinating on-boardings.
Team Manager
Panera Bread
Louisville, Kentucky
01.2023 - 01.2025
- Managed daily operations to enhance workflow and ensure timely product availability.
- Motivated team members to achieve or exceed performance expectations consistently.
- Trained and mentored team members on customer service standards and procedures.
- Engaged with customers to improve dining experience and resolve concerns.
- Oversaw inventory control and maintained accurate supply levels for the store's needs.
- Managed inventory levels to maintain product availability and minimize waste.
Education
Associate of Arts - Business
Western Kentucky University
Bowling Green, KY05-2024
Skills
- Operations management
- Performance management
- Recruitment and talent development
- Staff training and development
- Inventory control
- Customer service excellence
Timeline
Assistant General Manager
Panera Bread
01.2025 - Current
Team Manager
Panera Bread
01.2023 - 01.2025
Associate of Arts - Business
Western Kentucky University