Erin Vadney
Enumclaw,WA
Summary
Detail-oriented professional with extensive experience in dispatch and inventory management. Known for strong customer service and procedure optimization skills, successfully managing multiple teams and prioritizing tasks to improve operational efficiency.
Overview
19
19
years of professional experience
Work History
Lead Dispatcher
InterplayIT
Seattle, WA
04.2022 - Current
- Receive and organize tickets from clients, triaging based on priority and urgency.
- Communicate with clients to confirm appointment details.
- Schedule tickets across multiple teams.
- Keep tabs on tickets to see the next steps, and rescheduling needs.
- Simultaneously dispatch (ConnectWise), work on, and close quick-fix tickets using PIA.
- Receive packages, and keep up-to-date records of serial numbers coming in and out of the office.
- Pull needed devices, and get them ready for engineers to work on remotely. Or set up using Autopilot.
- Ensuring that the products and shipping costs are added to the ticket before shipment.
- Pack up and ship devices to clients within the U.S.
- Keep up-to-date inventory for items that clients store with us.
- Work closely with the Service Manager on procedures and optimizing workflows.
Bookkeeper/Front end Associate
QFC
Enumclaw, WA
03.2007 - 05.2023
- Prepared daily tills for multiple departments.
- Full balance of Self Checkout Robots, as well as troubleshooting mechanical issues.
- Worked with Loomis to safely transfer cash and coin.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Resolved balance errors using accounting software. (Veribalance)
- Coached front-end employees on proper procedures when mistakes are made.
- Applied skills to calculate totals, check figures, and correct problems with physical and digital files.
- Weekly balance to ensure daily balances are correct.
- Rang up customers' orders, bagged groceries, and processed payment.
- Also stocked shelves and kept up-to-date inventory counts.
Education
High School Diploma -
White River High School
Buckley, WA06-2000
Skills
- Deadline driven
- Attention to detail
- Upbeat and outgoing attitude
- Customer service
- Procedure optimization
- Inventory management
- Team collaboration
- Work ethic
- Organized workspace
- Food safety and sanitation
- Fast learner
Timeline
Lead Dispatcher
InterplayIT
04.2022 - Current
Bookkeeper/Front end Associate
QFC
03.2007 - 05.2023
High School Diploma -
White River High School