Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Warner

Carrboro,NC

Summary

I’m a customer-focused professional with a background in healthcare support, IT systems, and customer service. I enjoy helping people solve technical problems and feel confident using technology, whether that’s troubleshooting equipment, supporting day-to-day communication, or setting up systems for smooth operations. My colleagues know me for staying calm under pressure, explaining technology in a way that makes sense, and finding practical solutions that improve the experience for both staff and clients.

Overview

5
5
years of professional experience

Work History

Telecommunications Specialist

UNC Health
Chapel Hill, NC
09.2024 - Current
  • Provide first-line technical support for patients and staff, resolving telecommunications issues with efficiency and empathy.
  • Collaborate with clinical and IT teams to ensure seamless communication and timely access to care.
  • Recommend process improvements to enhance end-user experience and minimize system barriers.
  • Maintain accurate documentation of issues and resolutions.

Customer Relationship Associate

Fidelity Investments
Durham, NC
08.2022 - 09.2024
  • Delivered secure account and system support in a highly regulated environment.
  • Assisted clients with access and platform navigation, resolving issues promptly.
  • Balanced multiple client support cases daily with clear communication and compliance.

Sales Representative

Hollywood Feed
Chapel Hill, NC
03.2020 - 07.2022
  • Provided tailored customer support while promoting technology-enabled loyalty programs.
  • Created and managed tracking systems that improved retention and engagement.
  • Supported leadership with recommendations to strengthen customer satisfaction

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
12.2025

High School Diploma -

Charles E. Jordan High School
Durham, NC
06-2019

Skills

  • Technical Support & Troubleshooting
  • Microsoft Office Suite
  • CRM & Work Order Systems
  • Customer Service
  • Process Improvement & Documentation
  • Empathetic Communication & Advocacy

Timeline

Telecommunications Specialist

UNC Health
09.2024 - Current

Customer Relationship Associate

Fidelity Investments
08.2022 - 09.2024

Sales Representative

Hollywood Feed
03.2020 - 07.2022

Bachelor of Science - Information Technology

Western Governors University

High School Diploma -

Charles E. Jordan High School

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