Summary
Work History
Education
Skills
Additional Information
Timeline
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Erin Warren

Boulder

Summary

Dynamic professional with a proven track record in customer relations and small business operations.

Work History

Owner

Loyal Royalty Productions, LLC
2011 - 2023

Coordinated and marketed multiple music events in Denver/Boulder area.


Facilitated growth and advancement of artists.


Negotiated contracts with venues and artists

Assistant Manager of Customer Relations, GT Media

Gaiam, Inc.
2005 - 2010
  • Supervised day-to-day operations to meet performance, quality and service expectations..
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Handled “escalations” from customers in call center
  • Supervised an in-house team of 7 agents and liaised with overseas call center management
  • Met with upper management to discuss and implement new procedure and policy
  • Created training materials from scratch
  • Trained groups of new incoming phone agents

Education

Business

Front Range Community College
Westminster, CO

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Staff hiring
  • Employee development
  • Administrative oversight
  • Talent development
  • Attention to detail
  • Customer service
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Inventory management
  • Records organization and management
  • Staff training/development
  • Employee motivation

Additional Information

Due to personal issues and a decline and then stop in business with COVID, I haven’t been actively employed in a few years and I am looking to get back into the work field doing something I enjoy!

Timeline

Owner

Loyal Royalty Productions, LLC
2011 - 2023

Assistant Manager of Customer Relations, GT Media

Gaiam, Inc.
2005 - 2010

Business

Front Range Community College

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Erin Warren