Erin Wilcox
Dallas,PA
Summary
Reliable, experienced sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and objection techniques.
Overview
14
14
years of professional experience
Work History
Small Business Tax Specialist
1-800Accountant
03.2025 - 11.2025
- Prospected clients from lead lists in Salesforce.
- Consulted with small business owners to determine their tax service needs.
- Educated prospective clients on their tax responsibilities and expectations to the IRS based on their business type.
- Offered clients recommendations to reduce tax liabilities.
- Pursued prospective clients that were not closed on initial consultation phone call.
Telesales Agent
Astound Broadband
11.2014 - 07.2024
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Followed up with customers to solicit further sales.
- Implemented upselling techniques to increase revenue and meet company sales goals.
Customer Care Agent
Astound Broadband
12.2013 - 11.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customer with product information and technical support.
Account Manager - Commercial Lines
Global Risk Management, LLC
09.2011 - 10.2013
- Underwrote new business prospects and market to numerous carriers.
- Communicated effectively with carrier underwriters to gain new business.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Reviewed contracts for clients to determine that coverage limits meet or exceed each contract's insurance requirements and advised clients of
any necessary endorsements as needed. - Assisted clients in submitting claims and provide status of each claim until closed.
Education
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
West Chester, PASkills
- Salesforce experience
- Google Suite proficiency
- Microsoft Office expertise
- Customer rapport building
- Product sales
- Negotiation
- Goal oriented
- Script memorization
- Sales strategies
- Objection handling
- Outbound and inbound calls
- Prospect relationship building
Timeline
Small Business Tax Specialist
1-800Accountant
03.2025 - 11.2025
Telesales Agent
Astound Broadband
11.2014 - 07.2024
Customer Care Agent
Astound Broadband
12.2013 - 11.2014
Account Manager - Commercial Lines
Global Risk Management, LLC
09.2011 - 10.2013
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania