Erin Williams
Aston,PA
Summary
With a proven track record at Acme Markets, I excel in store operations and team leadership, enhancing store performance through strategic planning and employee development. Skilled in shrink management and conflict resolution, I boosted profitability and fostered a positive work environment, achieving significant customer satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Acme Markets
05.2022 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Worked closely with suppliers to negotiate favorable pricing and delivery terms resulting in cost savings.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
- Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Oversaw cash handling activities ensuring accuracy and security during transactions.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Reported problems with employees, products or service to store manager.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Responded to customer complaints and comments.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
Cashier
Elwyn Pharmacy
08.2014 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Private Nanny
Nanny Position
08.2018 - 05.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Taught children basic life skills, manners and personal hygiene.
Education
Associate Of Arts And Sciences - Psychology
Delaware County Community College
Media, PA05.2019
Skills
- Store operations
- Employee Supervision
- Team Management
- Employee Motivation
- Recruitment and hiring
- Report Writing
- Promotional planning
- Software use
- Delegation techniques
- Shrink management
- Customer Service
- Problem-Solving
- Team Building and Leadership
- Work Planning and Prioritization
- Conflict Resolution
- Employee Training
- Operations Management
- Staff Supervision
- Recruiting and Hiring
- Scheduling Coordination
- Delegating Work
- Employee Scheduling
- Employee Development
- Leading Staff Meetings
Certification
Social and Behavioral Human Subjects Research CITI PROGRAM Research with Prisoners CITI PROGRAM
Timeline
Assistant Store Director
Acme Markets
05.2022 - Current
Private Nanny
Nanny Position
08.2018 - 05.2022
Cashier
Elwyn Pharmacy
08.2014 - 10.2018
Associate Of Arts And Sciences - Psychology
Delaware County Community College