Erin Williams
Desoge,MO
Summary
Versatile and results-oriented professional with a proven track record at Richard Black CPA, adept in payroll processing and enhancing employee relations. Skilled in managing high-stress situations and streamlining payroll administration, significantly improving operational efficiency. Demonstrates strong financial report analysis and exceptional office systems management, ensuring accuracy and employee satisfaction.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Richard Black CPA.
11.2022 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Eye Technician
Complete Vision
05.2019 - 05.2022
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Managed inventory levels for eyewear products and supplies ensuring consistent availability to meet varying patient needs.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
Cosmetics Sales Representative
State Beauty Supply Central Missouri
06.2016 - 07.2018
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Acted as a brand ambassador by embodying company values and promoting a positive image while interacting with both clients and colleagues alike.
- Provided feedback on potential improvements for product offerings and department operations based on customer feedback, market trends, and personal observations.
- Managed inventory levels to ensure adequate stock of popular products, minimizing backorders and lost sales opportunities.
Customer Service Representative
Walgreens
10.2013 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Caledonia
Caledonia, MO01-2004
Skills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Financial reports
- Employee file maintenance
- Office systems management
- Telephone and email etiquette
- Employee relations
Timeline
Payroll Specialist
Richard Black CPA.
11.2022 - Current
Eye Technician
Complete Vision
05.2019 - 05.2022
Cosmetics Sales Representative
State Beauty Supply Central Missouri
06.2016 - 07.2018
Customer Service Representative
Walgreens
10.2013 - 04.2016
High School Diploma -
Caledonia
Similar Profiles
Linda SowahLinda Sowah
Payroll Assistant/Bookkeeper at Richard Beauchemin CPA, Carolina AccountingPayroll Assistant/Bookkeeper at Richard Beauchemin CPA, Carolina Accounting
CAROL LYNN MONVILLE-STIDDCAROL LYNN MONVILLE-STIDD
Owner/CPA at Carol Lynn Monville CPA PA Dba The Villages CPAOwner/CPA at Carol Lynn Monville CPA PA Dba The Villages CPA
LANA PHABMISAYLANA PHABMISAY
Staff Accountant at Daniel W Anderson CPA, All Business CPAStaff Accountant at Daniel W Anderson CPA, All Business CPA