Summary
Overview
Work History
Education
Skills
Timeline
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Erin Wilson

Summary

Adept at elevating guest experiences through exceptional hospitality service and a professional appearance, honed at prestigious venues like Ruth's Chris Steakhouse. Leveraged strong work ethic and sales expertise to significantly enhance customer satisfaction and sales outcomes. Excelled in high-volume dining settings, mastering memory retention and guest engagement, resulting in notable performance improvements and positive client relationships.

Overview

2
2
years of professional experience

Work History

Server

Ruth's Chris Steakhouse
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Multiple 5 star reviews and call parties assigned
  • Cultivated warm relationships with regular customers.

Realtor

Coldwell Banker Realty
04.2023 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Server and Bartender

Tarpon Point Grill And Marina
02.2022 - 11.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.

Server and Bartender

Yes Bay Lodge
06.2022 - 09.2022
  • Prepare/Make Fresh Bread, desserts, salads, appetizers for guests and entire crew 6 days a week.
  • Prep lunches for guests on fishing trips.
  • Serve guests meals and drink for breakfast, lunch, and dinner.
  • Work in a timely manner, consistently completing tasks on time.
  • Serve cocktails to guests after fishing trips, lunch, and dinner.
  • Server cocktails to crew members, keep track of transactions, keep bar area tidy and organized, restocking beverages.
  • Attention to detail with dietary needs and general customer needs.
  • Maintaining a positive attitude and clean appearance.

Education

Associate of Arts -

State College of Florida, Manatee-Sarasota
Bradenton, FL

No Degree - Real Estate

Ed Klopfer School of Real Estate

High School Diploma -

Venice High School
Venice, FL
05.2019

Skills

  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Guest Engagement
  • Strong Work Ethic
  • High-volume dining
  • Sales expertise
  • Performance Improvement
  • Suggestive Selling
  • Allergy awareness
  • Tableside Etiquette
  • Food sales and promotion
  • Table setting knowledge

Timeline

Server

Ruth's Chris Steakhouse
11.2023 - Current

Realtor

Coldwell Banker Realty
04.2023 - Current

Server and Bartender

Yes Bay Lodge
06.2022 - 09.2022

Server and Bartender

Tarpon Point Grill And Marina
02.2022 - 11.2023

Associate of Arts -

State College of Florida, Manatee-Sarasota

No Degree - Real Estate

Ed Klopfer School of Real Estate

High School Diploma -

Venice High School

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Erin Wilson