Erin Yankanich
Sewell,NJ
Summary
Personable and dedicated, with dependable work ethic and exceptional problem-solving abilities. Recognized for outstanding customer service skills and understanding of customer needs and how to meet them. Fosters a positive environment for both customers and coworkers through excellent communication skills, and by building strong relationships to collaborate effectively. A fast and eager learner, able to adapt quickly to new challenges and committed to continuous improvement in all areas of work.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
04.2023 - Current
- Serve large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provide excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Maintain clean and orderly checkout areas by sweeping floors, emptying trash cans, and wiping down surfaces consistently.
- Process orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Answer customer telephone calls promptly and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Associate of Science - Business Administration
Camden County College
Blackwood, NJ05.2025
High School Diploma -
Washington Township High School
Washington Township, NJ06.2024
Skills
- Customer Service and Support
- Team Collaboration
- Product Knowledge
- Complex Problem-Solving
- Stock replenishment
- Complaint escalation
- Hospitality and accommodation
- Calm and Professional Under Pressure
- Computer Skills
- Data Entry
- MS Office
Accomplishments
- Made $1k+ reselling clothes within the past 2 years managing my own selling and marketing platforms.
- Started a bake sale to donate 100% of profits to the opening of a NORD research fund for pheochromocytoma, a rare cancer.
- Volunteered to assist local government and board of education campaigns
Timeline
Customer Service Associate
Wawa
04.2023 - Current
Associate of Science - Business Administration
Camden County College
High School Diploma -
Washington Township High School
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