Erin Zimmerman
Port Austin,MI
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Access Representative
McLaren Thumb Region
Bad Axe, MI
08.2011 - Current
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Explained policies, procedures and services to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Applied HIPAA privacy and security regulations while handling patient information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Collaborated with other departments to ensure quality customer service was delivered.
- Processed insurance verifications and authorizations to ensure coverage of services.
Wait Staff Member
Lighthouse Cafe
Port Austin, MI
04.2002 - 08.2011
- Calculated accurate bill amounts and processed cash and credit card payments.
- Took beverage orders from patrons and served drinks promptly.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cosmetologist
Spring Street Styling Salon
Port Austin , MI
04.2005 - 04.2011
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
High School Diploma -
North Huron High School
Kinde, MI05-2004
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Problem-solving
- Insurance company billing
- Patient registration
Certification
- Cosmetology License
Affiliations
- I like to help with Fundraisers for local Organizations.
Timeline
Patient Access Representative
McLaren Thumb Region
08.2011 - Current
Cosmetologist
Spring Street Styling Salon
04.2005 - 04.2011
Wait Staff Member
Lighthouse Cafe
04.2002 - 08.2011
- Cosmetology License
High School Diploma -
North Huron High School
Similar Profiles
Deborah HouseDeborah House
Manager of Imaging & Cardiopulmonary Services at McLaren Thumb RegionManager of Imaging & Cardiopulmonary Services at McLaren Thumb Region
Jennifer WebbJennifer Webb
Family Nurse Practitioner, Walk-in/Occupational Health Nurse at McLaren Thumb RegionFamily Nurse Practitioner, Walk-in/Occupational Health Nurse at McLaren Thumb Region
Darrin HowardDarrin Howard
Registered Nurse, Emergency Department at McLaren Hospital - ThumbRegistered Nurse, Emergency Department at McLaren Hospital - Thumb