Erin Black-Mitchell

• Advised customers about new products and assisted customers in determining the best insurance product for needs.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• Obtained client information by answering telephone calls.
• Handled and promptly resolved customer complaints to maintain professional relationships.

• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Processed loans within various departments to achieve timely, accurate, and fair proceedings.
• Handled any conditions sent from underwriting departments.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Provided quick turnaround times to maintain a fast-past schedule.
• Set up and completed loan submission packages.

I took time away from my paid career to raise my young children. During this time I served on multiple volunteer boards. I worked in various capacities, with responsibilities such as managing volunteers, leading successful fundraisers, and oversaw a budget of $100, 000.

• Duniway Elementary School PTA - Volunteer Coordinator, Vice President, and President
• Sellwood Middle School Foundation - Vice President, Treasurer
• Sellwood Middle School PTA - Vice President
• Portland Youth Soccer Association - Secretary
• Hawthorne Family Playschool - President

• Managed all aspects of the billing department, ranging from monthly billing of thousands of customers to writing and implementing policies and working with outside auditors.
• Worked closely with both customer service management and the IT department to make use of billing system easy to navigate while ensuring it followed all compliance policies.
• Managed software integration of billing of multiple platforms. Bridged gap between end-user and IT department.
• Reported monthly to the controller on adjustments and credits for the broker program.

• Oversaw financial operations, producing invoices, and processing payments.
• Developed and implemented improvements to the billing system to maximize efficiency, reduce delinquency and increase accuracy.
• Reviewed documentation for compliance with requirements and accuracy of information.
• Supervised a team of eight billing specialists. The responsibility of the team included credit checks, credit card disputes, monthly billing of credit cards and ETFs, collections, and reporting.
• Instrumental in leading the charge in automating the payment process of ETFs, allowing for faster processing time and reduced errors.

• Monitored outstanding invoices and performed collections duties.
• Managed invoicing and payment processing operations.
• Executed billing tasks and recorded information in company databases.
• Managed billing of Broker Select accounts, including invoicing, collections, and customer service.

• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.