Overview
Work History
Education
Skills
Timeline
Generic

Erin Kristen Crespo

Perth Amboy,NJ

Overview

4
4
years of professional experience

Work History

Delivery Coordinator

Lexus of Edison
01.2024 - Current
  • Greeted clients and assigned them to available salespeople: Provided a welcoming environment and ensured clients received prompt assistance.
  • Maintained up-to-date knowledge of automotive trends and competitors: Stayed informed to enhance customer service and sales strategies.
  • Processed cash, card, and check transactions for customer purchases: Handled financial transactions accurately and efficiently.
  • Ensured vehicles were prepared and thoroughly checked before delivery: Verified that all vehicles met quality standards for customer satisfaction.
  • Demonstrated vehicles' features during test drives and explained warranties: Educated customers on product benefits and service options.
  • Followed up with clients post-delivery through calls, texts, and emails: Ensured ongoing customer satisfaction and addressed any concerns.
  • Assisted with trade-in evaluations and provided fair offers: Evaluated vehicles to facilitate new purchases and encourage customer loyalty.

Brand Specialist

Edison Infiniti
07.2023 - 12.2023
  • Managed relationships with previous clients: Ensured ongoing engagement and satisfaction.
  • Assisted with second follow-ups: Conducted visits at clients' locations to strengthen connections and address concerns.
  • Implemented new advertising strategies: Promoted the store to enhance visibility and attract potential customers.

Brand Specialist

Victory Subaru
03.2023 - 07.2023
  • Quickly learned about a new brand: Gained product knowledge to better inform customers.
  • Analyzed customer feedback: Used insights to improve sales strategies and enhance customer experience.

Brand Specialist, Receptionist

Pine Belt Nissan
10.2020 - 03.2023
  • Developed strong product knowledge: Gained expertise to assist customers effectively.
  • Organized appointments: Streamlined scheduling for sales consultations and test drives.
  • Utilized active listening skills in phone sales: Engaged customers to understand their needs.
  • Engaged in negotiation during test drives: Facilitated discussions to close sales.
  • Managed over 20 customer calls daily: Provided prompt support and information.
  • Greeted guests and introduced them to sales team members: Enhanced customer experience upon arrival.
  • Took messages and organized the front desk: Ensured efficient operations.
  • Conducted end-of-sale surveys: Gathered feedback to improve services.
  • Performed over 20 follow-up calls: Collected insights from recent customers to enhance satisfaction.

Education

Associates - Paralegal Studies

Middlesex County College

High School Diploma -

Perth Amboy High School

Skills

Computer: Microsoft (Excel, Word) Google Docs

Traits: Analytical Skills (Feedback, Market research), Critical Thinking, Sales (Negotiation, Product knowledge) Technical Skills (CRM, Transactions)

Languages: Spanish

Timeline

Delivery Coordinator

Lexus of Edison
01.2024 - Current

Brand Specialist

Edison Infiniti
07.2023 - 12.2023

Brand Specialist

Victory Subaru
03.2023 - 07.2023

Brand Specialist, Receptionist

Pine Belt Nissan
10.2020 - 03.2023

Associates - Paralegal Studies

Middlesex County College

High School Diploma -

Perth Amboy High School

Similar Profiles

CREATE PROFILE
Erin Kristen Crespo