Erin Kristen Crespo
Perth Amboy,NJ
Overview
4
4
years of professional experience
Work History
Delivery Coordinator
Lexus of Edison
01.2024 - Current
- Greeted clients and assigned them to available salespeople: Provided a welcoming environment and ensured clients received prompt assistance.
- Maintained up-to-date knowledge of automotive trends and competitors: Stayed informed to enhance customer service and sales strategies.
- Processed cash, card, and check transactions for customer purchases: Handled financial transactions accurately and efficiently.
- Ensured vehicles were prepared and thoroughly checked before delivery: Verified that all vehicles met quality standards for customer satisfaction.
- Demonstrated vehicles' features during test drives and explained warranties: Educated customers on product benefits and service options.
- Followed up with clients post-delivery through calls, texts, and emails: Ensured ongoing customer satisfaction and addressed any concerns.
- Assisted with trade-in evaluations and provided fair offers: Evaluated vehicles to facilitate new purchases and encourage customer loyalty.
Brand Specialist
Edison Infiniti
07.2023 - 12.2023
- Managed relationships with previous clients: Ensured ongoing engagement and satisfaction.
- Assisted with second follow-ups: Conducted visits at clients' locations to strengthen connections and address concerns.
- Implemented new advertising strategies: Promoted the store to enhance visibility and attract potential customers.
Brand Specialist
Victory Subaru
03.2023 - 07.2023
- Quickly learned about a new brand: Gained product knowledge to better inform customers.
- Analyzed customer feedback: Used insights to improve sales strategies and enhance customer experience.
Brand Specialist, Receptionist
Pine Belt Nissan
10.2020 - 03.2023
- Developed strong product knowledge: Gained expertise to assist customers effectively.
- Organized appointments: Streamlined scheduling for sales consultations and test drives.
- Utilized active listening skills in phone sales: Engaged customers to understand their needs.
- Engaged in negotiation during test drives: Facilitated discussions to close sales.
- Managed over 20 customer calls daily: Provided prompt support and information.
- Greeted guests and introduced them to sales team members: Enhanced customer experience upon arrival.
- Took messages and organized the front desk: Ensured efficient operations.
- Conducted end-of-sale surveys: Gathered feedback to improve services.
- Performed over 20 follow-up calls: Collected insights from recent customers to enhance satisfaction.
Education
Associates - Paralegal Studies
Middlesex County College
High School Diploma -
Perth Amboy High School
Skills
Computer: Microsoft (Excel, Word) Google Docs
Traits: Analytical Skills (Feedback, Market research), Critical Thinking, Sales (Negotiation, Product knowledge) Technical Skills (CRM, Transactions)
Languages: Spanish
Timeline
Delivery Coordinator
Lexus of Edison
01.2024 - Current
Brand Specialist
Edison Infiniti
07.2023 - 12.2023
Brand Specialist
Victory Subaru
03.2023 - 07.2023
Brand Specialist, Receptionist
Pine Belt Nissan
10.2020 - 03.2023
Associates - Paralegal Studies
Middlesex County College
High School Diploma -
Perth Amboy High School