ERINN BERNAL
Merced,USA
Summary
Dependable Logistics Professional with over 10 years of experience in operations and customer service. Coordinated daily operations and resolved issues through effective communication and organization, enhancing service efficiency and customer satisfaction. Focused on leveraging transferable skills in administrative or customer service roles.
Overview
1
1
year of post-secondary education
25
25
years of professional experience
Work History
Package Handler | Operations | Delivery Driver
UPS
Merced, USA
01.2014 - Current
- Promoted to full-time Delivery Driver, independently managing daily routes and delivering 150+ packages per shift while maintaining accurate records.
- Resolved delivery and service issues through effective communication with customers, dispatch, supervisors, and team members.
- Transitioned to morning operations, coordinating inbound and outbound shipments and supporting timely distribution to delivery vehicles.
- Sorted, loaded, and unloaded shipments as part-time package handler, ensuring accuracy in a fast-paced environment.
- Documented shipments and adhered to company performance, service, and safety standards consistently.
Medical Assistant Intern
Doctor Melado's Office
01.2014 - 12.2014
- Coordinated front- and back-office functions, managing patient scheduling, filing, chart documentation, and providing general office support.
- Assisted with patient intake and collected medical histories at the clinic.
- Administered basic medical procedures under the supervision of healthcare professionals.
- Managed appointment scheduling and maintained an organized patient flow in the office.
- Internal Medicine
Cashier/Front End Supervisor
Ross Dress for Less
Merced, USA
01.2007 - 12.2012
- Assisted customers and supervised team members while managing cash-office responsibilities and maintaining accurate reports.
- Processed customer transactions efficiently and accurately.
- Balanced cash drawer daily and balanced at shift end.
- Assisted customers with inquiries and product selections.
Cashier/Supervisor
Valley Pet Center
Merced, USA
01.2002 - 12.2007
- Delivered customer service while managing purchases and inventory to enhance shopping experience.
- Oversaw cashier operations to ensure adherence to store policies and maintain operational efficiency.
- Educated new cashiers on customer service techniques and point-of-sale systems to improve service quality.
- Provided customer service and handled purchases and inventory.
Education
Medical Assistant Program - Certificate of Completion
Milan Institute
01.2013 - 01.2014
High School Diploma -
Golden Valley High School
Skills
- Dispatch & Operations
- Data Entry
- Recordkeeping
- Scheduling
- Time Management
- Customer Service
- High-Volume Work Environments
- Team Leadership
- Problem-Solving
- Organization
- Communication
Timeline
Package Handler | Operations | Delivery Driver
UPS
01.2014 - Current
Medical Assistant Intern
Doctor Melado's Office
01.2014 - 12.2014
Medical Assistant Program - Certificate of Completion
Milan Institute
01.2013 - 01.2014
Cashier/Front End Supervisor
Ross Dress for Less
01.2007 - 12.2012
Cashier/Supervisor
Valley Pet Center
01.2002 - 12.2007
High School Diploma -
Golden Valley High School