Erinn Tenbroeck
Elizabeth,NJ
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
9
9
years of professional experience
Work History
Reservationist Agent
Nj Transit
05.2025 - Current
- Managed reservation system to ensure accurate bookings and customer satisfaction.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
INBOUND CALL CENTER REPRESENTATIVE
Ez Pass
08.2022 - 12.2024
- Maintained up-to-date knowledge of all products, services, policies and procedures.
- Recorded detailed notes during each phone interaction for future reference.
- Communicated professionally with customers at all times while demonstrating empathy.
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Momentum Solar
01.2020 - 08.2022
- Evaluated current procedures for accuracy and efficiency; made necessary changes accordingly.
- Developed relationships with customers through active listening, empathy, and understanding of their needs.
- Tracked customer calls using a computer system; entered accurate data into database systems.
CUSTOMER CARE REPRESENTATIVE
BJs
01.2017 - 01.2020
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Provided excellent customer service, resolving inquiries and complaints in a timely manner.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
- Processed customer orders accurately and efficiently.
Education
High School Diploma - undefined
Plainfield High School
Plainfield, NJ06.1998
Skills
- Empathy and patience
- Product knowledge
- Appointment scheduling
- Documentation and reporting
- Information protection
- Call center operations
Timeline
Reservationist Agent
Nj Transit
05.2025 - Current
INBOUND CALL CENTER REPRESENTATIVE
Ez Pass
08.2022 - 12.2024
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Momentum Solar
01.2020 - 08.2022
CUSTOMER CARE REPRESENTATIVE
BJs
01.2017 - 01.2020
High School Diploma - undefined
Plainfield High School
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