Summary
Overview
Work History
Education
Skills
References
Timeline
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Erinn Guckian

Erinn Guckian

Brick

Summary

Biology graduate with hands-on experience working in hospitality in fast-paced, customer-focused environments. Skilled at connecting with different personalities, communicating clearly, and maintaining long- term customer relationships. Organized, reliable, and eager to apply my scientific knowledge and interpersonal strengths in a pharmaceutical sales role to support providers and patients.

Overview

10
10
years of professional experience

Work History

Bartender

Used to Be's
Brick
06.2020 - Current
  • Delivered high-volume bar service during peak hours with speed, accuracy, and professionalism.
  • Upsold premium spirits, cocktails, and add-ons while promoting daily specials to enhance sales.
  • Cultivated loyal clientele through personalized recommendations and diligent follow-up.
  • Addressed guest issues promptly to ensure satisfaction and uphold restaurant reputation.
  • Trained new hires on POS, menu knowledge, and service standards; supported shift handoffs and closeout.

Server / Banquet Server

Tuscan Bistro Bar
Toms River
06.2016 - 03.2020
  • Managed multi-table sections during peak hours, ensuring accurate service and exceptional hospitality.
  • Coordinated event details (menus, timelines, room setup) with management for seamless execution and enhanced guest satisfaction.
  • Consulted with customers to tailor banquet packages to budget, headcount, and event objectives.
  • Increased add-on sales of wine, appetizers, and desserts through needs-based recommendations and strong product knowledge.

Education

Bachelor of Science - Biology

Kean University
Union, NJ
12-2021

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Skills

  • Customer service
  • Sales techniques
  • Team collaboration
  • Works under pressure
  • Adaptability
  • Ability to Multitask
  • Time management
  • Effective Communication
  • Communication skills
  • Relationship management
  • Interpersonal skills
  • Fast Learner
  • Information retention
  • Computer Skills
  • Medical Terminology
  • Customer relationship management

References

References available upon request

Timeline

Bartender

Used to Be's
06.2020 - Current

Server / Banquet Server

Tuscan Bistro Bar
06.2016 - 03.2020

Bachelor of Science - Biology

Kean University
Erinn Guckian