Erion Halili
Stephenville,TX
Summary
Results-driven professional with hands-on experience in customer service, team leadership, and inventory management. Promoted from Server to Restaurant Manager through strong work ethic, consistently handling long weekly hours while quickly mastering all aspects of business operations. Proven ability to balance demanding management responsibilities with academic excellence while earning a Technology/Business (IT Management) degree, developing skills in project coordination, business systems, and technology-driven problem solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pastafina
07.2023 - Current
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Developed staff schedules to enhance efficiency and meet peak demand periods effectively.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Team Member
Pastafina
08.2019 - 07.2023
- Started as a bus boy, and then went on to work as a cashier taking to go orders and answering customer questions, and eventually helping as a server whenever it was needed.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new team members on operational procedures and customer engagement.
Education
Bachelor in Business - Information Technology Management
Western Governors University
Salt Lake City, UT04-2026
High School Diploma -
Granbury High School
Granbury, TX05-2023
Skills
- Team Management
- Inventory Control and Record Keeping
- Enterprise Infrastructure
- Databases
- Information Systems
- Customer Engagement
- Operations Management
- Point of Sale (POS) System Operation
- Work Durability and Consistency
- Shift Management
- Friendly
- Digital and Traditional Art
Certification
Innovative and Strategic Thinking Excellence Award
(Currently working on getting more certifications for a few IT systems and applications)
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Professional Working
Extra Information
Experienced in Microsoft Word and Excel, and have additional experience in collaborative team environments through serving as a programmer and designer for a high school robotics team and participating in multiple organized sports throughout my youth. Began working full-time during my second year of high school, further developing responsibility, time management, and teamwork skills while still attending and finishing High School. I am working to strengthen my Spanish skills to better communicate with and serve customers, clients, and coworkers. Finally, If there's anything non-business related to know about me, briefly, it's that I enjoy sports, art, especially manga, exploring food, and like and try to keep close relationships with family and friends. Thank you sincerely for giving my resume a look.
Timeline
Restaurant Manager
Pastafina
07.2023 - Current
Restaurant Team Member
Pastafina
08.2019 - 07.2023
Bachelor in Business - Information Technology Management
Western Governors University
High School Diploma -
Granbury High School