Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erionna Mccray

Burford ,Ga

Summary

Skilled in customer service and data entry, I excelled at Conduent by effectively managing high-stress situations, leading to increased customer loyalty. As a Leasing Agent at Dolee Rentals, I streamlined the leasing process, enhancing tenant satisfaction. My critical thinking and active listening skills have consistently resolved conflicts, fostering positive outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Conduent
Atlanta, GA
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Leasing Agent

Dolee Rentals
Albany, GA
01.2022 - 01.2023
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Education

Monroe High School
Albany, GA
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Conduent
03.2023 - Current

Leasing Agent

Dolee Rentals
01.2022 - 01.2023

Monroe High School
Erionna Mccray