Erionnia Wadley
Jacksonville
Summary
Dynamic professional with a strong commitment to exceptional customer experiences in fast-paced environments. Proven expertise in assisting customers with diverse needs. Demonstrates reliability and a focus on quality service across various roles, consistently exceeding expectations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Skycap
Prospect Airport Services
Jacksonville
05.2022 - 06.2025
- Curbside Check-In: Checked in passengers and their baggage at curbside, printed boarding passes and baggage tags, and tagged luggage for appropriate flights.
- Luggage Assistance: Help passengers unload, carry, and transport luggage using carts or trolleys. Especially helpful for elderly passengers, families, or travelers with heavy or many bags.
- Wheelchair Assistance: Escort passengers with disabilities or mobility challenges from the curb to the gate or vice versa. Ensure safety and comfort while navigating through security and terminals.
- Customer Service: Answer questions about flights, terminals, directions, and airport services. Provide reassurance and personal attention, especially to nervous or inexperienced travelers.
- Coordinated taxis, rideshares, and shuttle services for passengers and assisted with hotel shuttle coordination.
- Assisted unaccompanied minors, VIPs, and travelers with specific needs and supported lost-and-found and passenger rerouting.
- Conducted outreach to potential airport service partners
Mail Carrier
United States Postal Service
Jacksonville
09.2021 - 06.2022
- Delivering Mail: Deliver mail and packages to homes, apartments, businesses, and other buildings. Walk, drive, or cycle a set route depending on the area and size of the delivery zone. Leave packages in secure locations or follow delivery instructions.
- Sorted letters and packages by route before delivery, organizing mail for efficient delivery order and separating outgoing mail for timely pickup.
- Collecting Outgoing Mail: Pick up outgoing mail left in residential or business mailboxes. Empty public mail collection boxes along the route.
- Obtaining Signatures: Get signatures for certified, registered, or insured mail. Ensure secure delivery of sensitive or high-value items.
- Handling Undeliverable Mail: Return mail to the post office when delivery is not possible (e.g., incorrect address, no access, vacant home). Leave notices for undeliverable items that require pickup.
- Assisted customers with inquiries about postal services and provided change-of-address forms.
Technical Support Representative
Concentrix
Jacksonville
10.2019 - 06.2020
- Guided customers through device repairs over the phone to enhance user satisfaction.
- Handled incoming and outgoing calls to ensure customer inquiries were addressed promptly.
- Protected customer information while assisting with support inquiries.
Library Clerk
Jacksonville Public Library
Jacksonville
04.2018 - 10.2019
- Delivered exceptional customer service at the circulation desk, fostering positive patron experiences.
- Promoted library services, programs, policies, and procedures to enhance community engagement.
- Processed and maintained correspondence, library materials, files, documents, fees, and records to ensure accurate information management.
Conference Center Intern
Jacksonville Public Library
Jacksonville
05.2017 - 08.2017
- Set up and break down all meeting and events space.
- Inspect Conference Center level and meeting rooms prior to library opening.
- Maintain cleanliness of Conference Center and meeting rooms, contributing to a welcoming environment for events.
- Stored Conference Center equipment in proper storage area, ensuring neat, clean, and hazard-free conditions.
- Store all AV equipment in its proper storage area in a neat, clean, organized, and hazard free manner.
- Maintain inventories of Conference Center equipment and supplies.
- Maintain inventories of AV equipment.
- Provide additional help to secure Main Library during Courtyard events.
- Facilitate guided tours of the facility for visitors, enhancing their experience and understanding of available services.
Education
Psychology (Associate) -
Florida State College at Jacksonville
Jacksonville, FL05-2018
General Studies, Dual Enrollment (High school or equivalent) -
Jean Ribault High School
Jacksonville, FL05-2018
Skills
- Passenger Assistance
- Baggage Handling
- Mobility Support
- Customer Service
- Customer Support
- Technical Support
- Call Center
- Software Troubleshooting
- Mobile Assistance
- Airport Navigation
- Computer skills
- Library Services
- Interpersonal communication
Certification
Driver's License
Awards
- Top 25 Graduating Students, 05/2018, Awarded by my high school as being one of the top 25 students with the highest GPAs in the graduating class of 2018 in which I fell in fifth place.
- Florida State College at Jacksonville High Honors Graduate, 05/2018, Awarded with a medallion for graduating from Florida State College at Jacksonville with high honors.
Groups
- Future Lawyer's Program, 09/17, 05/18, Accepted into the Future Lawyer's Program which offered guidance and preparation for aspiring lawyers.
- National Honor Society, 03/17, 05/18, Inducted into the National Honor Society.
- National Society of High School Scholars, 06/16, 05/18, Inducted into the National Society of High School Scholars.
- National Beta Club, 04/16, 05/18, Inducted into the National Beta Club.
- Early College Program, 05/14, 05/18, Accepted into the Early College Program which allowed me to earn my Associate's degree by the time I graduated high school.
- Brain Brawl Club, 12/14, 05/15, Participated in education-based competitions against high schools throughout Duval county.
Volunteer Experience
Juzt Kidz Learning Center
August 2013-June 2018
15 hours/weekly
Timeline
Skycap
Prospect Airport Services
05.2022 - 06.2025
Mail Carrier
United States Postal Service
09.2021 - 06.2022
Technical Support Representative
Concentrix
10.2019 - 06.2020
Library Clerk
Jacksonville Public Library
04.2018 - 10.2019
Conference Center Intern
Jacksonville Public Library
05.2017 - 08.2017
Psychology (Associate) -
Florida State College at Jacksonville
General Studies, Dual Enrollment (High school or equivalent) -
Jean Ribault High School