Erissa Cooper
Hampton,VA
Overview
2
2
years of professional experience
Work History
Shift Leader
Andy's Frozen Custard
Denver, Colorado
01.2022 - 07.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Cashier
In-N-Out Burger
Aurora, Colorado
06.2023 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Aviation Flight Education
Hampton University
Hampton, VA05-2028
High School Diploma -
Overland High School
Aurora, CO05-2024
Skills
- Operations Support
- Production Reporting
- Equipment Troubleshooting
- Customer Service Management
- Production Scheduling
- Diplomatic and Fair
- Team Leadership
Affiliations
- President of the Overland Black Student Alliance 2022-2024
- Debutante for the Colorado Beautillion Cotillion- June 2023
- Varsity Track and Field athlete 2022-2023
- Varsity Wrestling Athlete 2023-2024
- Team Manager for Overland Girls Varsity Volleyball
- Community Service for Black Student Alliance
- Women in Industry Conference
Timeline
Cashier
In-N-Out Burger
06.2023 - 08.2023
Shift Leader
Andy's Frozen Custard
01.2022 - 07.2024
Bachelor of Science - Aviation Flight Education
Hampton University
High School Diploma -
Overland High School
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