Eriton Villa
Kingston,USA
Summary
To provide unparalleled customer service through attentiveness, adaptability, and strong interpersonal communications skills.
Commercial professional with strong expertise in client relationship management, sales strategies, and market analysis. Known for collaborative approach and ability to adapt to changing needs, ensuring team success and meeting business goals. Skilled in negotiation, communication, and problem-solving, consistently delivering impactful results.
Overview
14
14
years of professional experience
Work History
Commercial Representative- Collector
Central Hudson Gas & Electric Corp.
Kingston, NY
11.2023 - Current
- Established rapport with clients through respectful communication, facilitating successful negotiations for overdue balances.
- Conducted thorough investigations to locate hard-to-find customers, maximizing the success rate of collections efforts.
- Provided exceptional customer service, effectively handling difficult situations while maintaining professionalism and empathy.
- Assisted in training new field collectors on company policies, procedures, and best practices for optimal performance results.
- Negotiated payment arrangements for optimal account resolution and client retention.
Customer Support Assistant
Central Hudson Gas & Electric Corp.
Poughkeepsie, NY
09.2023 - 11.2023
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Participated in regular team meetings to discuss ongoing challenges, share insights, and collaborate on continuous improvement initiatives.
- Responded to customer requests for products, services, and company information.
Mortgage Processor
Mid Hudson Valley Federal Credit Union
Kingston, NY
01.2022 - 09.2023
- Evaluating applicant financial information including salary, assets, debts, and expenses.
- Supervised updates and organization of critical data for property financing files.
- Assisting loan officer with requests and task needed to complete and process applications.
- Streamlined interactions between financial professionals and clients for seamless collaboration.
- Conducting all business in a professional and ethical manner to serve members in order to increase faith with the credit union.
Member Service Representative
Mid Hudson Valley Federal Credit Union
Kingston, NY
05.2019 - 12.2021
- Compile information for scheduled reports on accounts and other metrics
- Managed loan application documentation by confirming correctness.
- Assisted members both in person and via phone.
- Initiate investigative procedures regarding suspicious activities
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Teller
Rondout Savings Bank
Kingston, NY
12.2017 - 05.2019
- Processing transactions for customers in a fast-efficient manner.
- Ability to withstand pressures from multi-asking customers at one time.
- Ensuring customer satisfaction with friendliness, patience, and a positive attitude.
- Educate customers of products and services that can better fit their needs.
- Able to balance a drawer to perfection every day that it is in use.
- Reporting suspicious customer activity to branch managers.
Client Care Representative
Rhinebeck Animal Hospital
Rhinebeck, NY
06.2013 - 05.2018
- Use positive customer service skills for client and staff communication.
- Welcome clients and determine the nature of the visit to the hospital.
- Responding to client needs typical for emergency hospital services.
- Educate clients in non-medial animal care.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
Retail Sales Associate
The Home Depot
Kingston, NY
12.2010 - 03.2014
- Ensured a friendly and customized experience for every customer during checkout.
- Assisted customers upon arrival with locating desired merchandise.
- Assisted customers with buying decisions when required
- Handled diverse transactional processes with accuracy.
- Helped resolve customer complaints.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Of Business Administration - Business Administration
Ulster County Community College
Stone Ridge, NY05.2016
High School Diploma -
Kingston High School
Kingston, NY06.2010
Skills
- Strong negotiation skills
- Client acquisition
- Territory management
- Cross-selling proficiency
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer satisfaction
- Active listening
- Customer engagement
- Self motivation
- Networking skills
- Pipeline management
- Native spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Commercial Representative- Collector
Central Hudson Gas & Electric Corp.
11.2023 - Current
Customer Support Assistant
Central Hudson Gas & Electric Corp.
09.2023 - 11.2023
Mortgage Processor
Mid Hudson Valley Federal Credit Union
01.2022 - 09.2023
Member Service Representative
Mid Hudson Valley Federal Credit Union
05.2019 - 12.2021
Teller
Rondout Savings Bank
12.2017 - 05.2019
Client Care Representative
Rhinebeck Animal Hospital
06.2013 - 05.2018
Retail Sales Associate
The Home Depot
12.2010 - 03.2014
Associate Of Business Administration - Business Administration
Ulster County Community College
High School Diploma -
Kingston High School