Erjon Hyka
Naples
Summary
Experienced in hospitality service with a focus on customer satisfaction and efficient event management. Successfully managed food service for large-scale events, ensuring adherence to client specifications during setup and breakdown for 20+ years. Demonstrated ability to multitask effectively in high-pressure environments while maintaining quality service standards. Collaborated with kitchen and event staff to facilitate seamless operations during events hosting up to 3200 guests.
Overview
20
20
years of professional experience
Work History
Banquet Server
The Ritz Carlton Beach Resort
Naples
10.2023 - Current
- Greeted customers by name and provided excellent customer service.
- Managed food service for large events,ensuring setup and breakdown meets client specifications.
- Demonstrated ability to manage multiple functions in a fast-paced environment while delivering guest service.
- Experienced in executing all banquet functions(testing and special events)to
- the highest standards of quality and service.
- Engaged with customers to assess satisfaction and addressed any concerns immediately
- Collaborated with kitchen and event staff to ensure smooth service during high-volume events.
Banquet
JW Marriott Marco Island Beach Resort
Marco Island
04.2017 - 10.2023
- Experienced in providing event and banquet support including serving, bartending and general event setup and tear-down.
- Served and attended to guests in events hosting up to 3200 buffet dinner and 2800 plated dinner.
- Operated equipment and machinery according to safety guidelines.
- Setup buffet with proper design and breakdown and replenished buffet lines with fresh foods as needed.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Provided exceptional service to high volume of daily customers.
Owner of Coffee Bar
Hyka Coffee Bar
Tirana Albania
09.2010 - 11.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Assisted staff by serving food and beverages or bussing tables.
- Developed menus that featured local ingredients while meeting customer demands.
- Negotiated contracts with vendors for food, equipment and supplies.
- Responded promptly to customer complaints or issues related to services or products.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup
- Created promotions and special events to attract customers and boost.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Bartender and Barista
Meduza Irish Bar
Tirana Albania
09.2005 - 01.2010
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies and living everything clean.
- Developed good working relationships with fellow employees through effective communication.
- Cleansed glasses with sanitizing solution after each use.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Bachelor in Law - Law
University of Law Tirana
Tirana Albania , Albania 06-2012
Skills
- Hospitality service expertise
- Customer service detail focus
- Upselling techniques
- Positive attitude
- Food handlers license and alcohol servers certification
- Efficient multi-tasking
- Buffet management
Accomplishments
Awarded Employee of the Year 2022 JW Marriott Marco Island
Timeline
Banquet Server
The Ritz Carlton Beach Resort
10.2023 - Current
Banquet
JW Marriott Marco Island Beach Resort
04.2017 - 10.2023
Owner of Coffee Bar
Hyka Coffee Bar
09.2010 - 11.2015
Bartender and Barista
Meduza Irish Bar
09.2005 - 01.2010
Bachelor in Law - Law
University of Law Tirana