Summary
Overview
Work History
Education
Skills
Timeline
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Erka Green

San Antonio

Summary

Dynamic and results-driven professional with extensive experience as a Drivers License Specialist IV at the Department of Public Safety. Proven track record in enhancing customer relations and implementing training programs that improved employee retention. Skilled in analytical thinking and proficient in software tools, driving efficiency and quality assurance across operations.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in [specific skills relevant to field], consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

25
25
years of professional experience

Work History

Drivers License Specialist IV

Department of Public Safety
10.2016 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Meet with the general public in a professional and courteous manner; answer general questions pertaining to applications for various types of driver license and identification cards.
  • Questions pertaining to traffic laws, drivers license, commercial driver license, and safety responsibility laws,
  • Perform basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, vision or physical restrictions.
  • Issue license and permits, collects appropriate license fees and prepares receipts; ensure and accepts accountability that monies received balance with receipts issued.
  • Handle CDL application to assure they have the appropriate documents, assure they have the correct exams. Issue out CDL permits and CDL License from 3rd party examiners.
  • Administer Commercial Driving Exams and Basic Class C Driving Exams.


Store Manager

Bealls, Stage Stores
10.2000 - 01.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Additional responsibilities included scheduling, floor plans, credit drive, payroll, and magazine sales.

Education

Accounting

Blinn College
Brenham, TX

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Management collaboration
  • Advanced communication
  • Technical communication
  • Proficient in [software]
  • Team building

Timeline

Drivers License Specialist IV

Department of Public Safety
10.2016 - Current

Store Manager

Bealls, Stage Stores
10.2000 - 01.2017

Accounting

Blinn College

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Erka Green