Erke Zhumabek
Pittsburgh,PA
Summary
Service-oriented professional with call center experience and multilingual communication skills, transitioning into IT. Actively pursuing Google IT Support Certificate and preparing for CompTIA Security+. Seeking Help Desk role to leverage strong troubleshooting abilities, user support expertise, and passion for technology in delivering effective solutions.
Overview
2
2
years of professional experience
Work History
Call Center Customer Service Representative
Pate Pizza
04.2021 - 12.2021
- - Handled high-volume customer calls, troubleshooting order and delivery issues.
- - Logged customer information in internal systems with accuracy.
- - Resolved complaints with professionalism, enhancing customer satisfaction.
- - Strengthened technical troubleshooting mindset transferable to IT support roles.
Hostess / Food Runner
Kakao Dak
03.2020 - 10.2020
- - Provided front-line guest support and coordinated with team members in high-pressure situations.
- - Strengthened communication and problem-solving skills critical for IT help desk environments.
Education
Self-Study in Cybersecurity - undefined
High School Diploma - undefined
Kulyash Bayseitova School of Music
AlmatyBachelor of Music Performance - undefined
Duquesne University
Pittsburgh, PA09.2025
Google IT Support Professional Certificate - undefined
09.2025
Skills
- Technical support and troubleshooting
- Customer service and conflict resolution
- Professional communication
- Bilingual: Russian, Kazakh, English
- Adaptability and learning agility
- IT training: Google IT Support Certificate (in progress)
- Cybersecurity knowledge
- Team collaboration and multitasking
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Call Center Customer Service Representative
Pate Pizza
04.2021 - 12.2021
Hostess / Food Runner
Kakao Dak
03.2020 - 10.2020
Self-Study in Cybersecurity - undefined
High School Diploma - undefined
Kulyash Bayseitova School of Music
Bachelor of Music Performance - undefined
Duquesne University
Google IT Support Professional Certificate - undefined
Similar Profiles
Jill RobertsJill Roberts
Operations Manager at Pate Industrial And Technical Dba Pate ServicesOperations Manager at Pate Industrial And Technical Dba Pate Services
Landon SpeerLandon Speer
Woodworker at Dan Pate Dor-MateWoodworker at Dan Pate Dor-Mate
Zanah RindZanah Rind
Babysitting at Billi PateBabysitting at Billi Pate
Talia JunTalia Jun
Nail Technician at Self-employedNail Technician at Self-employed
JUSTIN BAIERLJUSTIN BAIERL
Financial Advisor at Kades MargolisFinancial Advisor at Kades Margolis