Erlana Laporte
Seeking New Opportunities
Calera,AL
Summary
Experienced Virtual Sales Consultant with over seven years of experience in retail and customer service . Excellent reputation for resolving problems and improving customer satisfaction. Four years of experience of being a Phone Operator with three years of experience as Sales Associate.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Casher
Tractor Supply Company
Pelham, AL
01.2025 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Virtual Sales Consultant
Best Buy
09.2023 - 05.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Net Promoter Score from customers being 100% satisfactory.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers
Store Care Specialist
Best Buy
10.2019 - 09.2023
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Pleasantly greeted all callers and asked how to be of assistance.
- Maintained accurate records of calls placed and received.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
Canon Expert
Best Buy
09.2016 - 10.2019
- Worked with many customers to understand requirements and provide exceptional customer service.
- Developed daily task lists that helped my section to stay stocked and clean.
- Received training and certification from Canon to represent brand, explain technical functions of cameras and guide product selection by customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Pizza Artist
Pizza Hut
04.2015 - 04.2016
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Prepared food items such as meats, poultry and fish for frying purposes.
Education
Associate of Applied Science - History
Pensacola State College
Pensacola, FL 01.2010 - 08.2013
High School Diploma -
Escambia High School
Pensacola, FL 08.2005 - 05.2009
Skills
Customer Service
Cash handling
Cash register operation
Customer relations
Attention to detail
Product knowledge
Timeline
Casher
Tractor Supply Company
01.2025 - Current
Virtual Sales Consultant
Best Buy
09.2023 - 05.2024
Store Care Specialist
Best Buy
10.2019 - 09.2023
Canon Expert
Best Buy
09.2016 - 10.2019
Pizza Artist
Pizza Hut
04.2015 - 04.2016
Associate of Applied Science - History
Pensacola State College
01.2010 - 08.2013
High School Diploma -
Escambia High School
08.2005 - 05.2009