ERLANDE CLESIDOR
Hollywood,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Comcast
01.2020 - Current
- Provide detailed information on services and products to customers
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Recommend service and product options to meet customer needs
- Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Stayed informed on company policies, product updates, and industry trends to provide accurate information to customers.
FREIGHT
Home Depot
01.2015 - Current
- Complied with company and legal requirements to maintain safe working environment.
- Organize products on shelf
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Lifted and moved items weighing 50 pounds multiple times per shift.
Licensed Health Insurance Agent
Sutherland Global
07.2013 - 01.2015
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Education
No Degree - Criminal Justice
Broward College
Pembroke Pines, FL08.2028
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
French
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Comcast
01.2020 - Current
FREIGHT
Home Depot
01.2015 - Current
Licensed Health Insurance Agent
Sutherland Global
07.2013 - 01.2015
No Degree - Criminal Justice
Broward College
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