Erlinda Javillonar
Seattle
Summary
Experienced concierge with a strong background in hospitality management and compliance adherence. Adept at coordinating services, managing administrative tasks, and training staff to enhance resident satisfaction. Committed to improving operational efficiency and fostering positive guest relations.
Overview
2027
2027
years of professional experience
Work History
Concierge
Skyline
Seattle
2017 - Current
- Coordinated dining reservations and activity bookings for residents, enhancing their experience and engagement.
- Arranged transportation services for residents to ensure timely arrivals to appointments.
- Responded promptly to inquiries via telephone, email, or in-person while maintaining a friendly demeanor.
- Directed incoming calls and messages to staff or residents, ensuring effective communication and guest satisfaction.
- Performed administrative tasks, including organizing and filing paperwork to support concierge services.
- Entered work orders for housekeeping and maintenance issues efficiently.
- Ensured compliance with safety regulations by following established guidelines rigorously.
- Trained new staff on customer service policies and procedures.
Diet Clerk
Swedish Medical Center
Seattle
10.2016 - 08.2017
- Processed meal orders for patients, visitors, and staff, ensuring timely and accurate delivery.
- Maintained accurate patient records in diet office computer system.
- Accommodated tailored food requests for customers on modified diets, enhancing satisfaction and adherence.
- Conducted nutritional assessments through gathering patient information and preferences.
- Regularly updated menus based on ingredient availability and nutritional modifications.
- Communicated dietary restrictions and menu details to kitchen staff, facilitating proper meal preparations.
Certified Nursing Assistant
Skyline
Seattle
05.2010 - 09.2016
- Aided patients with daily living activities and personal hygiene, promoting independence and dignity.
- Monitored vital signs to ensure patient well-being and reported changes to nursing staff.
- Maintained a clean and safe environment for patients by following infection control measures.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Recorded patient information in electronic health records, ensuring continuity of care and accurate communication among healthcare team.
- Delivered emotional support and companionship to patients, significantly improving their comfort and overall well-being.
Education
Bachelor of Science - Banking And Finance
Saint Louis College
Philippines03-2000
Skills
Timeline
Diet Clerk
Swedish Medical Center
10.2016 - 08.2017
Certified Nursing Assistant
Skyline
05.2010 - 09.2016
Concierge
Skyline
2017 - Current
Bachelor of Science - Banking And Finance
Saint Louis College