Erma Adili
Delta Airlines Global Services
ATLANTA,GA
4
Languages
9
years of professional experience
Detail-oriented professional with strong problem-solving skills in aviation operations. Committed to ensuring safety compliance and enhancing customer satisfaction through effective team collaboration.
Work History
Ramp Agent
1 Month- Assisted with loading and unloading baggage from aircraft, ensuring timely operations.
- Conducted safety checks on equipment and baggage handling systems to maintain compliance.
- Collaborated with team members to manage ground support equipment efficiently during peak times.
Ground Coordinator
5 Months- Assisted in coordinating ground operations to ensure timely aircraft arrivals and departures.
- Supported team members in executing daily workflows, enhancing operational efficiency.
- Monitored equipment and supplies, ensuring readiness for daily operational needs.
- Analyzed workflow processes, identifying areas for improvement and recommending solutions.
Cabin Experience Agent
1 Year 1 Month- Conducted thorough cleaning of aircraft interiors and exteriors using industry-standard tools and techniques.
- Ensured compliance with safety protocols and regulatory requirements during cleaning operations.
- Inspected aircraft for cleanliness and reported any discrepancies or maintenance needs to supervisors.
- Assisted in training new staff on proper cleaning procedures and safety measures.
- Adapted quickly to changing schedules and priorities while maintaining a consistent work ethic.
- Conducted regular reviews of operations and identified areas for improvement.
Food Service Manager
11 Months- Managed staff scheduling, optimizing labor resources to enhance service efficiency.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained new employees on service standards and operational procedures.
Customer Service Representative
4 Years 6 Months- Collaborated with team members to streamline service processes and improve response times.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Maintained comprehensive knowledge of product offerings to assist customers effectively.
Education
Associate of Science - Pharmacy
- Ranked in Top 20% of class
- Awarded Best Organic Chemistry student as well as Botanic studies
Student Pilot - Aviation
High School Diploma
- Honoree of Scientific Class
- Awarded Best Student for all three years of highschool
- Ranked in Top 2% of class
- Elected Captain of Basketball
Skills
Problem-solving
Loading and unloading
Ramp service
Aircraft marshalling
Safety procedures compliance
Customer service
Adaptable scheduling
Ground support services
Dependable and responsible
Aviation regulations
Airport layout navigation
Attention to detail
Languages
English
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Ramp Agent
Delta Airlines Global Services
09.2026 - CurrentRead More
Ground Coordinator
Delta Airlines Global Services
04.2026 - 09.2026Read More
Cabin Experience Agent
Delta Airlines Global Services
08.2025 - 09.2026Read More
Food Service Manager
Red Snapper Seafood Restaurant
08.2024 - 07.2025Read More
Customer Service Representative
Elbey Bijoutrie
01.2018 - 07.2022Read More
All2Fly Academy of Aviation
Student Pilot from Aviation
Read More
Universite Salah Boubnider Medical School
Associate of Science from Pharmacy
Read More
Hihi El Mekki
High School Diploma
Read More