Erma Goodson
Florence,South Carolina
Summary
Highly skilled and enthusiastic professional with more than 4 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Clinical Care Coordinator
Carolina Kidney Partners
04.2022 - Current
- Dialysis education with an emphasis on home dialysis
- Transplant referrals and the data needed to make these efficient
- Optimal dialysis start coordination for all patients expected to need a dialysis start within 6 months
- Individual CC of patients in concert with their providers
- Responsibility for CMMI metrics that impact quality
- Supervision of the clinical care navigators
- Get prior authorizations for procedures
- Ensure compliance with professional standards and regulatory requirements
- Works as a team player to ensure each patient receives the best care possible
- Contribute to development of dialysis/transplant education products
- Responsible for CMMI metrics collection
- Responsible for the development of transitional care, and end of life counseling referrals
- Responsible for optimal start metrics
- Promotes patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
- Collaborates with interdisciplinary teams to optimize resource utilization, reducing costs while maintaining high-quality care standards.
- Serves as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
Dialysis Registered Nurse
Fresenius Medical Care
04.2022 - Current
- Enhanced patient comfort by providing attentive and compassionate care during dialysis treatments.
- Reduced complications by accurately assessing patients'' needs and adjusting treatment plans accordingly.
- Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
- Streamlined documentation processes, maintaining accurate records of each patient''s medical history, lab results, and treatment progress.
- Educated patients and their families on kidney disease management, empowering them to make informed decisions about their health care.
- Assisted in training new staff members on dialysis procedures, policies, and equipment usage ensuring consistent high standards of patient care across the unit.
- Evaluated patient progress regularly, adjusting treatment plans as needed to optimize health outcomes while minimizing potential risks.
- Advocated for and strived to protect health, safety, and rights of patient.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Dialysis Charge Nurse
Fresenius Medical Care
04.2021 - 04.2022
- Improved patient outcomes by implementing evidence-based nursing practices in dialysis care.
- Enhanced staff competencies through the development and delivery of comprehensive training programs for new and existing team members.
- Streamlined patient scheduling processes to maximize facility efficiency and minimize wait times for patients.
- Maintained high-quality care standards by conducting regular audits of clinical documentation, treatment plans, and medication administration records.
- Collaborated with interdisciplinary teams to develop individualized patient care plans that addressed unique medical needs and promoted optimal health outcomes.
- Developed strong relationships with referring physicians, fostering a collaborative approach to patient care across multiple healthcare disciplines.
- Implemented quality improvement initiatives aimed at reducing errors, improving workflow efficiency, and enhancing overall patient satisfaction levels.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth as needed.
- Served as a trusted resource for both colleagues and patients seeking guidance on best practices in dialysis care or assistance with complex case management issues.
- Ensured compliance with all state regulations regarding licensing requirements for dialysis centers by maintaining accurate records of staffing credentials, equipment maintenance logs, inspections reports.
- Maintained a positive, patient-centered culture by modeling exceptional nursing care and reinforcing the value of empathy, compassion, and professionalism among team members.
- Facilitated seamless transitions between shifts by ensuring thorough handoffs of critical patient information and updates on any ongoing clinical or administrative tasks requiring attention.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Registered Nurse Clinical Manager
Fresenius Medical Care
12.2017 - 04.2021
- Enhanced patient care by implementing evidence-based nursing practices and clinical protocols.
- Reduced hospital readmissions through effective case management and coordinated discharge planning.
- Improved patient satisfaction scores by fostering a collaborative team environment among nursing staff.
- Streamlined workflow processes for increased efficiency and productivity in the clinical setting.
- Developed and conducted staff training programs to ensure consistent delivery of high-quality patient care.
- Mentored new nurses, providing guidance on best practices and professional development opportunities.
- Implemented quality improvement initiatives, resulting in improved patient outcomes and reduced medical errors.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Managed nursing schedules and staffing levels, ensuring optimal coverage for all shifts without compromising patient care standards.
- Conducted regular performance evaluations for nursing staff, providing constructive feedback and identifying areas for growth.
- Served as a liaison between patients, families, and physicians, facilitating open communication lines and resolving conflicts when necessary.
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures within the department.
- Assisted in the recruitment process for new nursing staff members, interviewing candidates, checking references, and making hiring recommendations based on skills assessment results.
- Participated in strategic planning sessions with senior leadership to identify opportunities for organizational growth and improvement within the clinical services division.
- Oversaw budgetary management within the department, tracking expenditures against projections while identifying cost-saving measures and ensuring adequate resource allocation.
- Fostered an environment of continuous learning by encouraging nursing staff to pursue professional development opportunities, such as attending conferences, workshops, and continuing education courses.
- Spearheaded initiatives focused on chronic disease management and prevention, resulting in increased patient engagement and improved overall health outcomes for the target population.
- Contributed to the development of organizational policies and procedures related to nursing care delivery, promoting a consistent approach to patient care across all clinical service lines.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Investigated and resolved issues affecting hospital operations and patient care.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Staff Registered Nurse,Nephrology
McLeod Health
08.2017 - 12.2017
- Improved patient outcomes by implementing evidence-based nursing practices and providing individualized care.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and addressing concerns promptly.
- Contributed to a reduction in hospital-acquired infections through strict adherence to infection control protocols and proper hand hygiene.
- Promoted teamwork and collaboration with interdisciplinary teams for optimal patient care planning and implementation.
- Collect medical histories and other vital information from patients
- Conduct comprehensive physical assessments and draft care plans
- Order and interpret tests, including medical and imaging data
- Examine electrolyte and mineral status of patients
- Identify if the patient is facing any psychology issues
- Provide information and encourage patients on getting better
- Prepare patients and dialysis machines for the procedure
- Assisted physicians in planning and providing care to dialysis patients
- Performed physical examinations and identified complexity of problem
- Ordered and evaluated laboratory tests and outcomes per MD orders
- Maintained detailed medical records and restock supply
- Documented all orders and other necessary information
- Provided emotional support for patients and families during difficult times, helping them navigate the healthcare system with compassion and understanding.
- Achieved timely medication administration by utilizing effective time management skills and prioritizing critical tasks.
- Collaborated with physicians to develop comprehensive treatment plans tailored to individual patient needs.
- Consistently maintained accurate documentation of all relevant information related to patient progress, treatments administered and other pertinent data.
- Evaluated the effectiveness of existing policies and procedures within the unit and recommended changes based on best practices.
Dialysis Registered Nurse
Fresenius Medical Care
06.2016 - 12.2017
- Perform appropriate assessment of patient in hemodialysis setting
- Perform patient care activities such as taking vital signs, suture removal and administration of oral and IV medications
- Verify treatment orders relative to dialysis treatment
- Responsible for teaching/learning plans for disease management
- Arrange dialysis equipment according to patient requirements
- Perform cleaning of catheters
- Ensure that all monitors and alarms are set and in proper working order
- Ensure and document patient nutritional needs
- Provide pre-care and post care to dialysis patients
- Solve any complications arising during the dialysis process
- Enhanced patient comfort by providing attentive and compassionate care during dialysis treatments.
- Reduced complications by accurately assessing patients'' needs and adjusting treatment plans accordingly.
- Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
- Collaborated with interdisciplinary team members to ensure comprehensive care for all patients undergoing dialysis.
- Educated patients and their families on kidney disease management, empowering them to make informed decisions about their health care.
Registered Nurse
Wilson Senior Center
02.2016 - 05.2018
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Registered Nurse
HDPT
05.2014 - 01.2016
- Develops, implements, and evaluates an individualized plan of care based on assessment.
- Conducts health assessments in clinics, including conducting physical assessments, obtaining blood pressure, temperature, measurements, and other data and developing information on health history, diet history, and family health status.
- Interprets health screening findings to the client and makes appropriate referrals, utilizing an up-to-date list of resources in the county.
- Administers immunizations and TB and STD medications, educates clients on potential side effects, and monitors for adverse reaction.
- Provides education to clients and families relative to nutrition, health care, safety, substance abuse, communicable diseases, and other subjects as needed by client.
- Coordinates, implements, and documents quality improvement efforts such as chart audits, tuberculosis review, disaster drills, and OSHA, blood borne pathogens, and other training.
- Apply basic time management and patient care coordination skills to effectively provide nursing and health care services
- Perform related duties and responsibilities as required
Education
Bachelor of Science - Nursing
University of South Carolina Upstate
Spartanburg, SC05.2011
Skills
- Insurance Practices
- Program Oversight
- Quality Assurance
- Patient Education
- Nursing Background
- HIPAA Compliance
- Patient Advocacy
- Healthcare Regulations
- Clinical Documentation
- Patient Confidentiality
- Quality Improvement
- Interdisciplinary Collaboration
- Multidisciplinary Team Collaboration
Certification
Red Cross Basic Life Support Certification
October 2023-October 2025
Timeline
Clinical Care Coordinator
Carolina Kidney Partners
04.2022 - Current
Dialysis Registered Nurse
Fresenius Medical Care
04.2022 - Current
Dialysis Charge Nurse
Fresenius Medical Care
04.2021 - 04.2022
Registered Nurse Clinical Manager
Fresenius Medical Care
12.2017 - 04.2021
Staff Registered Nurse,Nephrology
McLeod Health
08.2017 - 12.2017
Dialysis Registered Nurse
Fresenius Medical Care
06.2016 - 12.2017
Registered Nurse
Wilson Senior Center
02.2016 - 05.2018
Registered Nurse
HDPT
05.2014 - 01.2016
Bachelor of Science - Nursing
University of South Carolina Upstate
Red Cross Basic Life Support Certification
October 2023-October 2025
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