ERMA TAYLOR-CAMPBELL
Chicago,IL
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Manager
A Totality of Care
Flossmoor, IL
08.2022 - Current
- Organizing meetings and managing databases
- Organizing company events and conferences
- Ordering stationery and IT equipment
- Dealing with correspondence, complaints and queries
- Supervising and monitoring the work of administrative staff
- Processing invoices and managing office budgets
- Organizing induction programs for new employees
- Attending meetings with senior management
- Ensuring that health and safety policies are up to date
Patient Access Representative
Northwestern Memorial
05.2018 - 02.2023
- Provides exceptional customer service to patients which establish a positive first impression
- Maintains patient confidentiality per HIPAA regulations
- Correctly identifies and collects patient demographic information
- Schedule appointments as needed
- Cross-training between various departments
- Provides training and education as needed
- Completes patient registration as needed
- Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct
Sales Consultant
AT&T
11.2014 - 05.2018
- Providing efficient and effective sales and customer service through inbound call centers
- Selling Telecommunication products, such as, internet, phone service, television service and wireless service
- Resolving and researching billing account issues
- Processing new service applications for prospective customers
Education
Bachelors - Health Care Admin
DeVry
06.2022
Certificate - Pharmacy Tech
Everest College
04.2009
Diploma - undefined
Dunbar Vocational Career Academy
06.2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
A Totality of Care
08.2022 - Current
Patient Access Representative
Northwestern Memorial
05.2018 - 02.2023
Sales Consultant
AT&T
11.2014 - 05.2018
Certificate - Pharmacy Tech
Everest College
Diploma - undefined
Dunbar Vocational Career Academy
Bachelors - Health Care Admin
DeVry