Erma Woods
Manor
Summary
Motivated and personable professional with a background in customer service, sales support, and client relations. Experienced in fast-paced environments requiring strong communication, organization, and problem-solving skills. Holds a real estate license and has academic experience in accounting and business principles, providing a solid understanding of financial concepts, contracts, and customer needs. Eager to apply relationship-building abilities, attention to detail, and a strong work ethic to a Junior Sales Representative role with D.R. Horton.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
First Watch
Austin
02.2026 - Current
- Delivered exceptional customer service, contributing to positive dining experiences.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Demonstrated enthusiasm and knowledge of restaurant menu, enhancing guest engagement.
- Collaborated with kitchen staff to ensure accurate and high-quality orders.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Maxine's Gumbo House
Manor
05.2023 - 03.2026
- Built strong customer relationships through personalized service, contributing to positive customer experiences and repeat business.
- Delivered clear, concise, and engaging communication to customers, adapting tone and messaging to different audiences.
- Resolved issues quickly and professionally, demonstrating strong problem-solving and communication skills.
- Maintained accuracy and attention to detail while managing high-volume orders in a fast-paced environment.
Camp Counselor
Life Kidz Summer Camp
Pflugerville
06.2022 - 08.2023
- Led group activities while maintaining engagement and adapting communication styles for different age groups.
- Planned and organized daily activities, ensuring clear communication and structured execution of schedules.
- Collaborated with team members to create a positive and organized environment.
Education
Bachelor of Business Administration - Accounting
Texas State University
San Marcos, TX05-2027
Associates Degree - Liberal Arts
Austin Community College
Elgin, TX05-2025
Skills
- Attention to Detail & Accuracy
- Adaptability & Learning New Tools (including AI-assisted workflows)
- Communication skills
- Accounting principles
- Team Collaboration & Professional Communication
- Upselling and cross selling
Accomplishments
- Texas State Merit Scholarship, Fall 2025
Activities
Women in Business, Active Member, Fall 2025 - Spring 2026, Participate in meetings and events focused on business development, communication, and professional growth., Engage in volunteer opportunities and collaborative activities.
Accounting Club, Active Member, Fall 2025 - Spring 2026. Participated in team meetings and attended events on accounting skills, development, and opportunities.
Certification
- Texas Real Estate Sales Agent License - May 2026
Timeline
Server
First Watch
02.2026 - Current
Server
Maxine's Gumbo House
05.2023 - 03.2026
Camp Counselor
Life Kidz Summer Camp
06.2022 - 08.2023
Bachelor of Business Administration - Accounting
Texas State University
Associates Degree - Liberal Arts
Austin Community College