Summary
Overview
Work History
Education
Skills
Timeline
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Erma Espinueva

Davis,California

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Fluffy Donuts
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Administrative Office Assistant

Aggie Square Apartments
01.2022 - 06.2025
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
  • Managed filing system, entered data and completed other clerical tasks.

Instructor/Office Administrative Assistant

Young Musicians Choral Orchestra
08.2018 - 08.2024
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Taught students between the ages 9-18 the fundamentals of musicianship as well as instruments including: Piano, Viola, Cello, and Violin.
  • Designed visually appealing layouts for flyers promoting upcoming performances, concerts, and recitals, enhancing program visibility and audience engagement.
  • Provided valuable support to the program director by managing files and organizing music sheets, ensuring seamless preparation for rehearsals and events.
  • Proactively reached out to donors by sending informative letters containing concert dates, fostering a strong donor-program relationship.

Education

Bachelor of Science - Managerial Economics

University of California, Davis
Davis, CA
08-2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Conflict resolution
  • Operations management
  • Recruiting and interviewing
  • Sales strategies
  • Multitasking and organization
  • Inventory management

Timeline

Assistant Manager

Fluffy Donuts
06.2022 - Current

Administrative Office Assistant

Aggie Square Apartments
01.2022 - 06.2025

Instructor/Office Administrative Assistant

Young Musicians Choral Orchestra
08.2018 - 08.2024

Bachelor of Science - Managerial Economics

University of California, Davis

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Erma Espinueva